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The Hidden Costs of IT Tool Sprawl

Bharath Rangarajan
Omnissa

Enterprise IT has become increasingly complex and fragmented. Organizations are juggling dozens — sometimes hundreds — of different tools for endpoint management, security, app delivery, and employee experience. Each one needs its own license, its own maintenance, and its own integration. The result is a patchwork of overlapping tools, data stuck in silos, security vulnerabilities, and IT teams are spending more time managing software than actually getting work done.

According to a 2024 Forrester survey, 77% of U.S. technology decision-makers report moderate to extensive levels of technology sprawl, while 63% of these decision makers said they planned to pursue consolidation strategies. As IT teams come under pressure to do more with less while delivering a modern digital employee experience while ensuring systems remain secure and compliant; these fragmented tech stacks are heading toward a breaking point.

We are observing several key trends signaling the beginning of a significant wave of IT consolidation. Here's a closer look at the factors driving this shift.

Why IT Consolidation Can't Wait

Employees expect to be able to work from anywhere, on any device — without friction — and IT teams are under pressure to meet heightened expectations while simultaneously managing increased complexity and security risks. This difficult balance is making it increasingly clear that IT teams cannot afford to have systems that don't talk to each other. These fragmented tools can create bottlenecks, forcing IT to toggle between multiple dashboards just to provision a laptop or troubleshoot a simple issue.

Then there's the security challenge that siloed point solutions introduce. As cyberattacks become more sophisticated by the day, IT teams must shift to a proactive security posture — but that's difficult to achieve when scattered tools create blind spots across the environment. When an organization's endpoint protection lives in one system, patch management in another and device compliance monitoring in yet another, IT teams lack visibility to detect threats early and respond decisively — a compromised device might go unnoticed for days. Proactive security requires real-time intelligence and the ability to act on it instantly.

Finally, there's the money. Running all these separate tools is costly. Between licensing fees, support contracts, and the sheer inefficiency of managing multiple vendors, costs add up fast.

Making Consolidation Work: A Step-by-Step Guide

Consolidation sounds great in theory, but how do you actually do it without causing chaos? You need a plan.

Start with an honest assessment of what you have. Map out all your current tools and what they do. You'll probably find significant redundancy — three different tools doing endpoint monitoring or patch management when one comprehensive platform can handle it all.

Get everyone involved. Don't let this be just an IT decision. Talk to security teams, business units, and anyone who uses these tools. A unified platform needs to work for everyone, not just check technical boxes.

And, perhaps most importantly, don't try to do everything at once. Roll it out in phases. Start with one department or one use case, see how it goes, make adjustments, and then expand. That way you're not overcompensating and risking a massive disruption.

Why Now Is the Right Time

The shift to unified platforms is about working smarter. Simplicity and capability can coexist. The payoff is lower costs, smoother operations, stronger security posture, and the agility to keep up as AI accelerates and transforms how employees work.

For IT teams, consolidation means spending less time wrestling with integrations and more time on work that actually moves the needle. Fewer tools to manage means more bandwidth for strategic initiatives that improve how people work.

And that's where the real value shows up: employees get faster support, more consistent experiences, and technology that just works. When IT isn't buried in tool management, they can focus on what matters: making sure every person in the organization has what they need to do their best work.

Bharath Rangarajan is Chief Product Officer at Omnissa

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The Hidden Costs of IT Tool Sprawl

Bharath Rangarajan
Omnissa

Enterprise IT has become increasingly complex and fragmented. Organizations are juggling dozens — sometimes hundreds — of different tools for endpoint management, security, app delivery, and employee experience. Each one needs its own license, its own maintenance, and its own integration. The result is a patchwork of overlapping tools, data stuck in silos, security vulnerabilities, and IT teams are spending more time managing software than actually getting work done.

According to a 2024 Forrester survey, 77% of U.S. technology decision-makers report moderate to extensive levels of technology sprawl, while 63% of these decision makers said they planned to pursue consolidation strategies. As IT teams come under pressure to do more with less while delivering a modern digital employee experience while ensuring systems remain secure and compliant; these fragmented tech stacks are heading toward a breaking point.

We are observing several key trends signaling the beginning of a significant wave of IT consolidation. Here's a closer look at the factors driving this shift.

Why IT Consolidation Can't Wait

Employees expect to be able to work from anywhere, on any device — without friction — and IT teams are under pressure to meet heightened expectations while simultaneously managing increased complexity and security risks. This difficult balance is making it increasingly clear that IT teams cannot afford to have systems that don't talk to each other. These fragmented tools can create bottlenecks, forcing IT to toggle between multiple dashboards just to provision a laptop or troubleshoot a simple issue.

Then there's the security challenge that siloed point solutions introduce. As cyberattacks become more sophisticated by the day, IT teams must shift to a proactive security posture — but that's difficult to achieve when scattered tools create blind spots across the environment. When an organization's endpoint protection lives in one system, patch management in another and device compliance monitoring in yet another, IT teams lack visibility to detect threats early and respond decisively — a compromised device might go unnoticed for days. Proactive security requires real-time intelligence and the ability to act on it instantly.

Finally, there's the money. Running all these separate tools is costly. Between licensing fees, support contracts, and the sheer inefficiency of managing multiple vendors, costs add up fast.

Making Consolidation Work: A Step-by-Step Guide

Consolidation sounds great in theory, but how do you actually do it without causing chaos? You need a plan.

Start with an honest assessment of what you have. Map out all your current tools and what they do. You'll probably find significant redundancy — three different tools doing endpoint monitoring or patch management when one comprehensive platform can handle it all.

Get everyone involved. Don't let this be just an IT decision. Talk to security teams, business units, and anyone who uses these tools. A unified platform needs to work for everyone, not just check technical boxes.

And, perhaps most importantly, don't try to do everything at once. Roll it out in phases. Start with one department or one use case, see how it goes, make adjustments, and then expand. That way you're not overcompensating and risking a massive disruption.

Why Now Is the Right Time

The shift to unified platforms is about working smarter. Simplicity and capability can coexist. The payoff is lower costs, smoother operations, stronger security posture, and the agility to keep up as AI accelerates and transforms how employees work.

For IT teams, consolidation means spending less time wrestling with integrations and more time on work that actually moves the needle. Fewer tools to manage means more bandwidth for strategic initiatives that improve how people work.

And that's where the real value shows up: employees get faster support, more consistent experiences, and technology that just works. When IT isn't buried in tool management, they can focus on what matters: making sure every person in the organization has what they need to do their best work.

Bharath Rangarajan is Chief Product Officer at Omnissa

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Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...