I thought it might be nice to set the stage for what I mean by “MegaTrend” and more importantly, what this blog might be about ...
Just for starters let’s look at the three most immediately affiliated terms or acronyms: Business Service Management (BSM), automation and CMDB/CMS.
BSM is all about managing services. Services are made up of hardware and software. Let’s trace the service backward from the human.
Kathy is the human, she interacts with her computer and the software she is using. For this example, let us use a browser based application. Browser talks to the application server over a network and that server typically talks to a backend, like a database, over a network.
EMA Vice President Dennis Drogseth speaks frankly about the BSM Service Impact Radar.