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Information Builders and Serena Extend Partnership to Provide BI for ITSM

Information Builders, a provider of business intelligence (BI) solutions, and Serena Software announced an expanded partnership to provide enhanced BI solutions to the Application Lifecycle Management (ALM) and IT Service Management (ITSM) industry.

Using the Information Builders WebFOCUS BI platform, Serena is enhancing its Serena Dashboard to provide higher-level intelligence across both its own solutions and third-party IT tools.

Information Builders and Serena first partnered in 2011 to address the challenges IT leaders faced in obtaining an enterprise view into development status and lifecycle process metrics. With the implementation of the Serena Dashboard, organizations have been able to obtain near real-time insight into their end-to-end application delivery procedures and automate important processes for speed, auditability, and efficiency.

Through the extension of its partnership with Information Builders, Serena is now giving its customers the ability to acquire these rich insights in a cohesive format for the entire application and IT service delivery lifecycle, regardless of whether they are delivered via multiple platforms. This is a key competitive advantage as it means organizations are not locked into a vendor-based platform and are assured of the same level of data analysis, even as tools, processes, and IT metrics change.

“Today’s IT leaders are often grappling with distributed teams, numerous partners, and the challenges of integrating data from disparate technology systems,” said Gerald Cohen, President and CEO of Information Builders. “As a result, it’s easy to understand that obtaining an accurate depiction of the status of an application or IT service frequently proves difficult. Through Information Builders’ partnership with Serena, we’re streamlining this process and allowing organizations to develop a holistic view of their information, independent of the amount of tools or processes involved.”

Key features of the Serena Dashboard include:

* Insight into both ALM and ITSM data and process metrics

* Ability to leverage built-in or configurable metrics across Serena’s platform and third-party IT solutions, helping customers accelerate time to value

* Dashboards that easily adapt to changes across third-party tools, IT metrics, and business processes

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Information Builders and Serena Extend Partnership to Provide BI for ITSM

Information Builders, a provider of business intelligence (BI) solutions, and Serena Software announced an expanded partnership to provide enhanced BI solutions to the Application Lifecycle Management (ALM) and IT Service Management (ITSM) industry.

Using the Information Builders WebFOCUS BI platform, Serena is enhancing its Serena Dashboard to provide higher-level intelligence across both its own solutions and third-party IT tools.

Information Builders and Serena first partnered in 2011 to address the challenges IT leaders faced in obtaining an enterprise view into development status and lifecycle process metrics. With the implementation of the Serena Dashboard, organizations have been able to obtain near real-time insight into their end-to-end application delivery procedures and automate important processes for speed, auditability, and efficiency.

Through the extension of its partnership with Information Builders, Serena is now giving its customers the ability to acquire these rich insights in a cohesive format for the entire application and IT service delivery lifecycle, regardless of whether they are delivered via multiple platforms. This is a key competitive advantage as it means organizations are not locked into a vendor-based platform and are assured of the same level of data analysis, even as tools, processes, and IT metrics change.

“Today’s IT leaders are often grappling with distributed teams, numerous partners, and the challenges of integrating data from disparate technology systems,” said Gerald Cohen, President and CEO of Information Builders. “As a result, it’s easy to understand that obtaining an accurate depiction of the status of an application or IT service frequently proves difficult. Through Information Builders’ partnership with Serena, we’re streamlining this process and allowing organizations to develop a holistic view of their information, independent of the amount of tools or processes involved.”

Key features of the Serena Dashboard include:

* Insight into both ALM and ITSM data and process metrics

* Ability to leverage built-in or configurable metrics across Serena’s platform and third-party IT solutions, helping customers accelerate time to value

* Dashboards that easily adapt to changes across third-party tools, IT metrics, and business processes

The Latest

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...