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Internet Outages Cost Companies Upwards of $10 Million per Month

97% of companies assert a reliable, resilient Internet Stack is of utmost importance to their business success

Almost all (97%) of respondents state that a reliable, resilient Internet Stack is of the utmost importance to their business success, according to Catchpoint's inaugural Internet Resilience Report.

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CEOs and company boards are prioritizing Internet resilience as a critical factor in maintaining and enhancing business operations. The Internet's complexity and its vital role in connecting businesses and customers necessitate a holistic resilience strategy. Companies rely on the Internet for connectivity and digital experiences, and outages can add up to many millions of dollars, making the need for Internet Resilience a board-level discussion. In 2024, any business, whether involved in eCommerce or operating with a distributed or remote workforce, must ensure strong Internet resilience.

Image removed.

Based on insights gathered from 310 digital business leaders, key findings from the new report revealed:

■ 78% identify improved customer experience as the primary driver for resilience programs.

■ 77% highlight the critical role of third-party technology providers in their Internet resilience strategies.

■ 43% estimate a total economic impact or loss of more than $1 million monthly due to Internet outages or degradations and some Internet outages cost some companies upward of $10 million a month.

■ 40% cite talent and skillset as a major barrier to implementing IPM.

"Our findings highlight the criticality of Internet Resilience in our always-on, digital-first world," said Mehdi Daoudi, CEO of Catchpoint. "Businesses must expand their observability boundaries beyond Application Performance Monitoring to include Internet Performance Monitoring. This is the best way to proactively address issues impacting operations as it is the only way to get real-time insights and ensure superior performance that can reduce risks to both reputation and revenue."

Image removed.

Catchpoint's report provides actionable insights for businesses to enhance their Internet Resilience, and their top suggestions include:

Think about Resilience from the Top Down

Leaders must incorporate Internet resilience into their strategic plans and daily operations to instill an effective, long-term culture of resilience. This includes the implementation of a new role, that of chief reliability or chief resilience officer to the C-suites, something Fortune 2000 companies are increasingly doing.

Align Internally

Break down organizational silos and foster collaboration between IT and business teams to ensure alignment and a focused, constructive response to outages.

Implement Internet Performance Monitoring

Utilize objective, independent IPM data to settle disputes and remove emotion from the equation, while setting Service Level Objectives (SLOs) to guide actions during incidents. The longer mean time to repair (MTTR) takes, the more the risk of payouts and other ramifications increases, including the threat of decreased customer loyalty — be sure to equip your ITOps team with the tools they need to continue to succeed.

As the Internet continues to be an indispensable resource for businesses, ensuring its resilience is paramount.

"Internet resilience should be a critical part of your overall Disaster Recovery / Business Continuity program," said Pete Charlton, IT Vice President, TMNAS. "Ultimately the CIO/CTO is accountable for the organization's digital resilience, but these are not just technology problems. Resilience and business continuity are in fact overall organizational issues that need to be discussed at the organization's highest levels and tested as frequently as possible. Obviously, you cannot simulate every possible outage, but if the past few years have taught us anything, it is that you need to plan for the unexpected."

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Internet Outages Cost Companies Upwards of $10 Million per Month

97% of companies assert a reliable, resilient Internet Stack is of utmost importance to their business success

Almost all (97%) of respondents state that a reliable, resilient Internet Stack is of the utmost importance to their business success, according to Catchpoint's inaugural Internet Resilience Report.

Image removed.

CEOs and company boards are prioritizing Internet resilience as a critical factor in maintaining and enhancing business operations. The Internet's complexity and its vital role in connecting businesses and customers necessitate a holistic resilience strategy. Companies rely on the Internet for connectivity and digital experiences, and outages can add up to many millions of dollars, making the need for Internet Resilience a board-level discussion. In 2024, any business, whether involved in eCommerce or operating with a distributed or remote workforce, must ensure strong Internet resilience.

Image removed.

Based on insights gathered from 310 digital business leaders, key findings from the new report revealed:

■ 78% identify improved customer experience as the primary driver for resilience programs.

■ 77% highlight the critical role of third-party technology providers in their Internet resilience strategies.

■ 43% estimate a total economic impact or loss of more than $1 million monthly due to Internet outages or degradations and some Internet outages cost some companies upward of $10 million a month.

■ 40% cite talent and skillset as a major barrier to implementing IPM.

"Our findings highlight the criticality of Internet Resilience in our always-on, digital-first world," said Mehdi Daoudi, CEO of Catchpoint. "Businesses must expand their observability boundaries beyond Application Performance Monitoring to include Internet Performance Monitoring. This is the best way to proactively address issues impacting operations as it is the only way to get real-time insights and ensure superior performance that can reduce risks to both reputation and revenue."

Image removed.

Catchpoint's report provides actionable insights for businesses to enhance their Internet Resilience, and their top suggestions include:

Think about Resilience from the Top Down

Leaders must incorporate Internet resilience into their strategic plans and daily operations to instill an effective, long-term culture of resilience. This includes the implementation of a new role, that of chief reliability or chief resilience officer to the C-suites, something Fortune 2000 companies are increasingly doing.

Align Internally

Break down organizational silos and foster collaboration between IT and business teams to ensure alignment and a focused, constructive response to outages.

Implement Internet Performance Monitoring

Utilize objective, independent IPM data to settle disputes and remove emotion from the equation, while setting Service Level Objectives (SLOs) to guide actions during incidents. The longer mean time to repair (MTTR) takes, the more the risk of payouts and other ramifications increases, including the threat of decreased customer loyalty — be sure to equip your ITOps team with the tools they need to continue to succeed.

As the Internet continues to be an indispensable resource for businesses, ensuring its resilience is paramount.

"Internet resilience should be a critical part of your overall Disaster Recovery / Business Continuity program," said Pete Charlton, IT Vice President, TMNAS. "Ultimately the CIO/CTO is accountable for the organization's digital resilience, but these are not just technology problems. Resilience and business continuity are in fact overall organizational issues that need to be discussed at the organization's highest levels and tested as frequently as possible. Obviously, you cannot simulate every possible outage, but if the past few years have taught us anything, it is that you need to plan for the unexpected."

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

Enterprise data sprawl already challenges companies' ability to protect and back up their data. Much of this information is never fully secured, leaving organizations vulnerable. Now, as GenAI platforms emerge as yet another environment where enterprise data is consumed, transformed, and created, this fragmentation is set to intensify ...

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