Ipswitch will establish an EMEA (Europe Middle East and Africa) support and operations center in Galway, Ireland, expecting to create about 60 jobs over five years.
Ipswitch’s new office opening is a critical part of the company’s growth strategy in EMEA. Ipswitch is establishing research and development, sales and technical support teams to help better serve local customers and grow market share in the region. Ipswitch will also locate R&D and product development teams in Galway to provide capability specific to the EMEA region. The move will enable Ipswitch to greatly increase its support for its channel partners and customers across Europe in local languages and time zones.
The development is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland. The privately owned company which has its headquarters in Lexington, Massachusetts, employs over 300 people in offices in the US, Europe, Asia and Latin America.
The company’s software has been installed on more than 150,000 networks in 168 countries, with customers including Hamleys, NHS Wales, Cambridgeshire County Council and Community Integrated Care. Ipswitch already has Research & Development centres in Germany, in Atlanta and Augusta, Georgia as well as in Madison, Wisconsin.
Ipswitch IT Management software provides secure control over business transactions, applications and infrastructure. The vendor’s unified infrastructure and applications monitoring software provides end-to-end insight, and is staggeringly flexible and simple to deploy. Its information security and managed file transfer solutions enable secure, automated and compliant business transactions and file transfers for millions of users
Minister for Jobs, Enterprise & Innovation Richard Bruton TD welcomed today’s announcement saying: “I am delighted to welcome Ipswitch Inc. to Galway. Their announcement that they are establishing an operations centre in Galway supported by the Department of Jobs, Enterprise and Innovation through IDA is great news for the region. This highlights once again the potential of different regional centres to attract companies based on that region's talented local workforce and strong supportive environment for business. I wish Ipswitch Inc. and their workforce all the best for their future in Ireland.”
“We are very excited to take this next step in our company’s growth by creating a full-service Ipswitch office in Europe. From this headquarters and with all the crucial necessary functions including Sales, R&D and post-sales services, we will increase the competitive advantage for both our partners and Ipswitch, and most importantly we will develop a better understanding and higher degree of support for our most valuable asset: our customers.”, said Diane Albano, Ipswitch Chief Revenue Officer and Executive Vice President Worldwide Sales
Rich Welch, Ipswitch EVP Customer Satisfaction added: “As a technical support center of excellence providing radically improved post-sales support and staffed with highly skilled customer relationship managers, we will significantly improve our understanding of our customers, driving higher levels of satisfaction which will greatly expand the adoption of Ipswitch products through our strong partner network in EMEA.”
“Having a dedicated senior team in the heart of Europe will have a big impact on the level of support that we can offer our partner network and customers across the region therefore improving our service and support and ultimately driving growth,” Rich concluded.
IDA CEO Martin Shanahan also welcomed the announcement saying Ipswitch’s decision to locate in Galway is excellent news for the city and the region. “Galway is developing as a major technology hub, particularly around internet and collaborative working technologies and Ipswitch’s arrival is further testament of that. The large talent pool available to companies the education and digital infrastructure, competitive and business-friendly environment and rich cultural heritage and amenity offering are proving a strong attractor for global companies such as Ipswitch. I wish them every success here.”
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