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IT Democratization, IT Decentralization and (some) IT Dissatisfaction on the Rise

Rajesh Ganesan
ManageEngine

According to a recent IT at Work: 2022 and Beyond study, there have been a few silver linings to the pandemic.

Commissioned by ManageEngine and market research agency Vanson Bourne, this study reached 3,300 IT and business decision makers from organizations across the globe — 500 of whom were from the United States and Canada. The study revealed some intriguing trends, which will be discussed in turn.


More collaboration between business departments and IT teams

An overwhelming amount (82%) of all decision makers — both IT and business decision makers — agree that the collaboration between IT personnel and other departments has increased over the last two years.

North American business decision makers (BDMs) were asked how frequently they collaborated with other internal departments, and nearly four in ten (37%) reported that they were most likely to collaborate with the IT department.

More IT knowledge across the board

This increased collaboration between IT decision makers (ITDMs) and BDMs has also led to an increase in IT knowledge across the board. In fact, the majority of all decision makers (76%) agree that their non-IT employees are now more knowledgeable about IT than they were before 2020.

IT decentralization is driving the increase in collaboration

IT departments are increasingly being decentralized. Although this is happening across the globe, decentralization is particularly prevalent in North America.

Nearly three quarters (74%) of North American ITDMs say they have successfully decentralized their IT structure. This percentage is notably higher than the global average (64%). That said, some companies may want to consider pumping the brakes on decentralization, as nearly as all ITDMs (99%) believe their organization will face challenges should they continue to decentralize.

Democratization of IT also continues to increase

The democratization of IT — how non-IT employees oversee their own tool choices, process automation, and technology operations — has increased dramatically. All employees, not just IT personnel, now have a stake in how technologies are chosen, configured, deployed, and used.

Also, there's been a large increase in the use of low-code and no-code tools, as more than two-thirds of all North American decision makers (76%) now encourage their non-IT employees to develop tools using low-code and no-code platforms. Notably, North America was the highest of all surveyed regions.

As a caveat, not all of the survey results were rosy, and there are a few issues companies should try to address.

Not all North American IT leaders are satisfied with their current role

According to the survey results, 58% of IT leaders in the U.S. and Canada are actively looking for a new job. Aside from Spain, this North American percentage was higher than any other region. Although there surely are several factors at play here, the vast majority of ITDMs (81%) stated that their company should have supported them more over the last two years.

Despite this troubling statistic, IT personnel do appear to be valued quite highly, and nearly all (89%) decision makers understand that their IT department's success is directly correlated with the organization's overall success. Moreover, 57% of decision makers said they believe that IT's role will continue to be appreciated.

In summary

Due to the widespread decentralization of IT, there has been an increase in collaboration between IT personnel and business decision makers. This has bestowed IT decision makers with new roles and increased importance in many organizations. However, many of these IT decision makers are looking for new jobs, so business decision makers should address IT personnel's concerns and continue to recognize their work (which they appear to be doing).

Additionally, over the past two years, there has been an increase in general IT knowledge across the board, and IT democratization has increased drastically as well. Increasingly more non-IT employees are building their own tool choices, and many are working with low-code and no-code platforms.

All that said, executives of all stripes should continue to support and recognize their IT personnel, especially seeing as the success of the overall organization relies more and more on IT.

Rajesh Ganesan is President of ManageEngine

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IT Democratization, IT Decentralization and (some) IT Dissatisfaction on the Rise

Rajesh Ganesan
ManageEngine

According to a recent IT at Work: 2022 and Beyond study, there have been a few silver linings to the pandemic.

Commissioned by ManageEngine and market research agency Vanson Bourne, this study reached 3,300 IT and business decision makers from organizations across the globe — 500 of whom were from the United States and Canada. The study revealed some intriguing trends, which will be discussed in turn.


More collaboration between business departments and IT teams

An overwhelming amount (82%) of all decision makers — both IT and business decision makers — agree that the collaboration between IT personnel and other departments has increased over the last two years.

North American business decision makers (BDMs) were asked how frequently they collaborated with other internal departments, and nearly four in ten (37%) reported that they were most likely to collaborate with the IT department.

More IT knowledge across the board

This increased collaboration between IT decision makers (ITDMs) and BDMs has also led to an increase in IT knowledge across the board. In fact, the majority of all decision makers (76%) agree that their non-IT employees are now more knowledgeable about IT than they were before 2020.

IT decentralization is driving the increase in collaboration

IT departments are increasingly being decentralized. Although this is happening across the globe, decentralization is particularly prevalent in North America.

Nearly three quarters (74%) of North American ITDMs say they have successfully decentralized their IT structure. This percentage is notably higher than the global average (64%). That said, some companies may want to consider pumping the brakes on decentralization, as nearly as all ITDMs (99%) believe their organization will face challenges should they continue to decentralize.

Democratization of IT also continues to increase

The democratization of IT — how non-IT employees oversee their own tool choices, process automation, and technology operations — has increased dramatically. All employees, not just IT personnel, now have a stake in how technologies are chosen, configured, deployed, and used.

Also, there's been a large increase in the use of low-code and no-code tools, as more than two-thirds of all North American decision makers (76%) now encourage their non-IT employees to develop tools using low-code and no-code platforms. Notably, North America was the highest of all surveyed regions.

As a caveat, not all of the survey results were rosy, and there are a few issues companies should try to address.

Not all North American IT leaders are satisfied with their current role

According to the survey results, 58% of IT leaders in the U.S. and Canada are actively looking for a new job. Aside from Spain, this North American percentage was higher than any other region. Although there surely are several factors at play here, the vast majority of ITDMs (81%) stated that their company should have supported them more over the last two years.

Despite this troubling statistic, IT personnel do appear to be valued quite highly, and nearly all (89%) decision makers understand that their IT department's success is directly correlated with the organization's overall success. Moreover, 57% of decision makers said they believe that IT's role will continue to be appreciated.

In summary

Due to the widespread decentralization of IT, there has been an increase in collaboration between IT personnel and business decision makers. This has bestowed IT decision makers with new roles and increased importance in many organizations. However, many of these IT decision makers are looking for new jobs, so business decision makers should address IT personnel's concerns and continue to recognize their work (which they appear to be doing).

Additionally, over the past two years, there has been an increase in general IT knowledge across the board, and IT democratization has increased drastically as well. Increasingly more non-IT employees are building their own tool choices, and many are working with low-code and no-code platforms.

All that said, executives of all stripes should continue to support and recognize their IT personnel, especially seeing as the success of the overall organization relies more and more on IT.

Rajesh Ganesan is President of ManageEngine

Hot Topics

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As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...