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IT Democratization, IT Decentralization and (some) IT Dissatisfaction on the Rise

Rajesh Ganesan
ManageEngine

According to a recent IT at Work: 2022 and Beyond study, there have been a few silver linings to the pandemic.

Commissioned by ManageEngine and market research agency Vanson Bourne, this study reached 3,300 IT and business decision makers from organizations across the globe — 500 of whom were from the United States and Canada. The study revealed some intriguing trends, which will be discussed in turn.


More collaboration between business departments and IT teams

An overwhelming amount (82%) of all decision makers — both IT and business decision makers — agree that the collaboration between IT personnel and other departments has increased over the last two years.

North American business decision makers (BDMs) were asked how frequently they collaborated with other internal departments, and nearly four in ten (37%) reported that they were most likely to collaborate with the IT department.

More IT knowledge across the board

This increased collaboration between IT decision makers (ITDMs) and BDMs has also led to an increase in IT knowledge across the board. In fact, the majority of all decision makers (76%) agree that their non-IT employees are now more knowledgeable about IT than they were before 2020.

IT decentralization is driving the increase in collaboration

IT departments are increasingly being decentralized. Although this is happening across the globe, decentralization is particularly prevalent in North America.

Nearly three quarters (74%) of North American ITDMs say they have successfully decentralized their IT structure. This percentage is notably higher than the global average (64%). That said, some companies may want to consider pumping the brakes on decentralization, as nearly as all ITDMs (99%) believe their organization will face challenges should they continue to decentralize.

Democratization of IT also continues to increase

The democratization of IT — how non-IT employees oversee their own tool choices, process automation, and technology operations — has increased dramatically. All employees, not just IT personnel, now have a stake in how technologies are chosen, configured, deployed, and used.

Also, there's been a large increase in the use of low-code and no-code tools, as more than two-thirds of all North American decision makers (76%) now encourage their non-IT employees to develop tools using low-code and no-code platforms. Notably, North America was the highest of all surveyed regions.

As a caveat, not all of the survey results were rosy, and there are a few issues companies should try to address.

Not all North American IT leaders are satisfied with their current role

According to the survey results, 58% of IT leaders in the U.S. and Canada are actively looking for a new job. Aside from Spain, this North American percentage was higher than any other region. Although there surely are several factors at play here, the vast majority of ITDMs (81%) stated that their company should have supported them more over the last two years.

Despite this troubling statistic, IT personnel do appear to be valued quite highly, and nearly all (89%) decision makers understand that their IT department's success is directly correlated with the organization's overall success. Moreover, 57% of decision makers said they believe that IT's role will continue to be appreciated.

In summary

Due to the widespread decentralization of IT, there has been an increase in collaboration between IT personnel and business decision makers. This has bestowed IT decision makers with new roles and increased importance in many organizations. However, many of these IT decision makers are looking for new jobs, so business decision makers should address IT personnel's concerns and continue to recognize their work (which they appear to be doing).

Additionally, over the past two years, there has been an increase in general IT knowledge across the board, and IT democratization has increased drastically as well. Increasingly more non-IT employees are building their own tool choices, and many are working with low-code and no-code platforms.

All that said, executives of all stripes should continue to support and recognize their IT personnel, especially seeing as the success of the overall organization relies more and more on IT.

Rajesh Ganesan is President of ManageEngine

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IT Democratization, IT Decentralization and (some) IT Dissatisfaction on the Rise

Rajesh Ganesan
ManageEngine

According to a recent IT at Work: 2022 and Beyond study, there have been a few silver linings to the pandemic.

Commissioned by ManageEngine and market research agency Vanson Bourne, this study reached 3,300 IT and business decision makers from organizations across the globe — 500 of whom were from the United States and Canada. The study revealed some intriguing trends, which will be discussed in turn.


More collaboration between business departments and IT teams

An overwhelming amount (82%) of all decision makers — both IT and business decision makers — agree that the collaboration between IT personnel and other departments has increased over the last two years.

North American business decision makers (BDMs) were asked how frequently they collaborated with other internal departments, and nearly four in ten (37%) reported that they were most likely to collaborate with the IT department.

More IT knowledge across the board

This increased collaboration between IT decision makers (ITDMs) and BDMs has also led to an increase in IT knowledge across the board. In fact, the majority of all decision makers (76%) agree that their non-IT employees are now more knowledgeable about IT than they were before 2020.

IT decentralization is driving the increase in collaboration

IT departments are increasingly being decentralized. Although this is happening across the globe, decentralization is particularly prevalent in North America.

Nearly three quarters (74%) of North American ITDMs say they have successfully decentralized their IT structure. This percentage is notably higher than the global average (64%). That said, some companies may want to consider pumping the brakes on decentralization, as nearly as all ITDMs (99%) believe their organization will face challenges should they continue to decentralize.

Democratization of IT also continues to increase

The democratization of IT — how non-IT employees oversee their own tool choices, process automation, and technology operations — has increased dramatically. All employees, not just IT personnel, now have a stake in how technologies are chosen, configured, deployed, and used.

Also, there's been a large increase in the use of low-code and no-code tools, as more than two-thirds of all North American decision makers (76%) now encourage their non-IT employees to develop tools using low-code and no-code platforms. Notably, North America was the highest of all surveyed regions.

As a caveat, not all of the survey results were rosy, and there are a few issues companies should try to address.

Not all North American IT leaders are satisfied with their current role

According to the survey results, 58% of IT leaders in the U.S. and Canada are actively looking for a new job. Aside from Spain, this North American percentage was higher than any other region. Although there surely are several factors at play here, the vast majority of ITDMs (81%) stated that their company should have supported them more over the last two years.

Despite this troubling statistic, IT personnel do appear to be valued quite highly, and nearly all (89%) decision makers understand that their IT department's success is directly correlated with the organization's overall success. Moreover, 57% of decision makers said they believe that IT's role will continue to be appreciated.

In summary

Due to the widespread decentralization of IT, there has been an increase in collaboration between IT personnel and business decision makers. This has bestowed IT decision makers with new roles and increased importance in many organizations. However, many of these IT decision makers are looking for new jobs, so business decision makers should address IT personnel's concerns and continue to recognize their work (which they appear to be doing).

Additionally, over the past two years, there has been an increase in general IT knowledge across the board, and IT democratization has increased drastically as well. Increasingly more non-IT employees are building their own tool choices, and many are working with low-code and no-code platforms.

All that said, executives of all stripes should continue to support and recognize their IT personnel, especially seeing as the success of the overall organization relies more and more on IT.

Rajesh Ganesan is President of ManageEngine

Hot Topics

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

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Real privacy protection thanks to technology and processes is often portrayed as too hard and too costly to implement. So the most common strategy is to do as little as possible just to conform to formal requirements of current and incoming regulations. This is a missed opportunity ...

The expanding use of AI is driving enterprise interest in data operations (DataOps) to orchestrate data integration and processing and improve data quality and validity, according to a new report from Information Services Group (ISG) ...