IT downtime, which includes both brownouts and outages, has increased during the pandemic, according to a study by LogicMonitor.
In addition, the study found that previously siloed IT teams and technologies are converging as enterprises accelerate their modernization efforts in reaction to COVID-19. The responsibilities of CIOs are expanding and the roles of traditional IT operations and administration teams are moving closer and closer to those of agile application developers and quality and security engineers as business priorities shift to align with the customer and their digital experience.
The study findings include:
■ 79% of global CIOs and CTOs feel that their input and importance within the boardroom has increased in the last 12 months (86% of CIOs/CTOs based in North America feel that way; 78% based in EMEA; 74% based in APAC).
■ The vast majority of global enterprises (93%) have seen some level of convergence between traditional IT operations and administration teams and development teams in the last 12 months.
■ 94% of those respondents credit the 2020 COVID-19 pandemic with accelerating this convergence.
■ 21% of global IT leaders believe that improved security will be the top benefit resulting from convergence between ITOps and DevOps; followed by greater ability to scale (16%); better cross-org collaboration/alignment (14%); reduction in outages/brownouts (12%); and better customer experience (11%).
"One of the key benefits of the convergence between ITOps and DevOps is that such a synergy makes it increasingly feasible to achieve true unified IT observability within modern enterprises," said Christina Kosmowski, President of LogicMonitor. "As our research shows, observability is all about gaining full visibility into the health, performance and availability of an organization’s IT stack. Companies who achieve unified observability will find it far easier to complete their digital transformation initiatives and succeed in today’s digital economy ...”
Enterprises Prioritize Data Security, Cloud and IT Automation in Today's Era of Remote Work
Many IT leaders are changing the way they invest in various IT initiatives as digital transformation accelerates due to COVID-19 and the rise of remote work.
■ In 2020, 73% of global IT leaders substantially increased their investments in data security; 71% substantially increased their investments in cloud technologies and services, and 68% substantially increased their investments in IT automation.
■ In 2020, 17% of global enterprises decreased their investments in on-premises technologies.
■ 11% of global enterprises say that expanding use of the cloud is their number one priority in 2021.
■ 75% of global IT leaders plan to increase investment in both data security and cloud technologies and services in the next 12-24 months; 71% of global IT leaders plan to increase investment in IT automation in the next 12-24 months.
IT Outages and Brownouts Remain Widespread
One negative IT trend that global businesses continue to experience at alarming rates — despite the severe negative business impact — is IT downtime, which includes both brownouts and outages. Global IT leaders identify remote work, the Internet of Things (IoT) and migration to the cloud as the top three trends contributing to widespread downtime, although respondents based in EMEA mention mobile computing as a key contributor, and respondents in APAC mention edge computing as a key contributor.
■ In the past three years, 97% of global IT leaders said their organization had experienced an IT brownout; 94% said their organization had experienced an outage.
■ 51% of IT leaders said they had seen an increase in IT downtime as a result of the pandemic since March 2020.
■ Respondents in North America were more likely to see an increase in downtime since the pandemic began (57%), compared to Europe (50%) and APAC (48%).
■ 7% of IT leaders admit to experiencing 50 or more brownouts and 50 or more outages in the last three years.
■ Enterprises experience an average of 15 IT outages every 3 years and 19 brownouts.
■ Lost productivity tops the list as the most negative impact IT leaders have experienced as a result of IT brownouts (66%) and outages (61%), followed by lost revenue (43% for brownouts and 42% for outages) and damage to brand/reputation (31% for brownouts and 32% for outages).
■ 16% of IT leaders say their organization was shut down permanently as a result of IT outages during the past three years.
As the world continues the rapid pace of digital transformation — made even more imperative by the ongoing pandemic — organizations cannot afford to experience downtime. By embracing the technologies that provide them with full observability into their IT infrastructure, organizations can mitigate the risk of downtime and quickly resolve issues when they do occur.
The Latest
The 2024 State of the Data Center Report from CoreSite shows that although C-suite confidence in the economy remains high, a VUCA (volatile, uncertain, complex, ambiguous) environment has many business leaders proceeding with caution when it comes to their IT and data ecosystems, with an emphasis on cost control and predictability, flexibility and risk management ...
In June, New Relic published the State of Observability for Energy and Utilities Report to share insights, analysis, and data on the impact of full-stack observability software in energy and utilities organizations' service capabilities. Here are eight key takeaways from the report ...
The rapid rise of generative AI (GenAI) has caught everyone's attention, leaving many to wonder if the technology's impact will live up to the immense hype. A recent survey by Alteryx provides valuable insights into the current state of GenAI adoption, revealing a shift from inflated expectations to tangible value realization across enterprises ... Here are five key takeaways that underscore GenAI's progression from hype to real-world impact ...
As software development grows more intricate, the challenge for observability engineers tasked with ensuring optimal system performance becomes more daunting. Current methodologies are struggling to keep pace, with the annual Observability Pulse surveys indicating a rise in Mean Time to Remediation (MTTR). According to this survey, only a small fraction of organizations, around 10%, achieve full observability today. Generative AI, however, promises to significantly move the needle ...
While nearly all data leaders surveyed are building generative AI applications, most don't believe their data estate is actually prepared to support them, according to the State of Reliable AI report from Monte Carlo Data ...
Enterprises are putting a lot of effort into improving the digital employee experience (DEX), which has become essential to both improving organizational performance and attracting and retaining talented workers. But to date, most efforts to deliver outstanding DEX have focused on people working with laptops, PCs, or thin clients. Employees on the frontlines, using mobile devices to handle logistics ... have been largely overlooked ...
The average customer-facing incident takes nearly three hours to resolve (175 minutes) while the estimated cost of downtime is $4,537 per minute, meaning each incident can cost nearly $794,000, according to new research from PagerDuty ...
In MEAN TIME TO INSIGHT Episode 8, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses AutoCon with the conference founders Scott Robohn and Chris Grundemann ...
Numerous vendors and service providers have recently embraced the NaaS concept, yet there is still no industry consensus on its definition or the types of networks it involves. Furthermore, providers have varied in how they define the NaaS service delivery model. I conducted research for a new report, Network as a Service: Understanding the Cloud Consumption Model in Networking, to refine the concept of NaaS and reduce buyer confusion over what it is and how it can offer value ...
