itSMF USA Announces New 2011 Independent Research Study
Focus on Service Management Adoption and Its Impact for IT
April 11, 2011
Share this

itSMF USA has launched a new annual study on IT Service Management Adoption and its impact on IT. Forrester Research will be working with itSMF USA to conduct the survey and analysis.

The study is scheduled to take place during the months of April and May 2011, and Forrester and itSMF USA will present the study results and critical insights at the upcoming Fusion 11 Conference, September 25 - 28, 2011 in Washington, DC. The study will analyze current and future adoption of IT Service Management principles, including effective ITIL practices in use amongst itSMF USA’s over 8,000 members.

The joint research study by itSMF USA and Forrester Research will be conducted on an annual basis to allow for deeper trending and analysis in future years.

“This study will help guide infrastructure and operations professionals in the changing Service Management environment through a better understanding of people, process, and technology trends and best practices,” said Glenn O’Donnell, Senior Analyst, serving Infrastructure & Operations professionals, Forrester Research.

The study will address a range of current topics for IT today, including:

- The role of IT Service Management in bridging the gap between application and infrastructure teams

- The level of ITIL process adoption and their relationship to benefits realized

- The role of training and certification in adoption

- The effect of executive sponsorship level on both adoption and benefits realized

- The adoption and impact of ITIL v3

- The impact of tools on ITSM adoption

The study will be published by Forrester Research as a joint effort with itSMF USA. After the Fusion 11 conference has concluded, all itSMF USA members and survey participants will be able to access the results of the study at no charge. The study will also be made available to Forrester Research members, and it will be available for purchase at www.forrester.com.

Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...

June 15, 2020

The rush to the public cloud has now slowed as organizations realized that it is not a "one size fits all" solution. The main issue is the lack of deep visibility into the performance of applications provided by the host. Our own research has recently revealed that 32% of public cloud resources are currently under-utilized, and without proper direction and guidance, this will remain the case ...

June 11, 2020

The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...

June 10, 2020
In recent years, with the emergence of newer technologies ranging from the cloud to machine learning, IT modernization has evolved from a replacement of end-of-life infrastructure to an enabler of innovation and business value. It is a complex process that can take months or even years, but a recent survey shows that the effort begins to deliver measurable results almost as soon as an organization executes the first steps on its roadmap ...