itSMF USA Announces New 2011 Independent Research Study
Focus on Service Management Adoption and Its Impact for IT
April 11, 2011
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itSMF USA has launched a new annual study on IT Service Management Adoption and its impact on IT. Forrester Research will be working with itSMF USA to conduct the survey and analysis.

The study is scheduled to take place during the months of April and May 2011, and Forrester and itSMF USA will present the study results and critical insights at the upcoming Fusion 11 Conference, September 25 - 28, 2011 in Washington, DC. The study will analyze current and future adoption of IT Service Management principles, including effective ITIL practices in use amongst itSMF USA’s over 8,000 members.

The joint research study by itSMF USA and Forrester Research will be conducted on an annual basis to allow for deeper trending and analysis in future years.

“This study will help guide infrastructure and operations professionals in the changing Service Management environment through a better understanding of people, process, and technology trends and best practices,” said Glenn O’Donnell, Senior Analyst, serving Infrastructure & Operations professionals, Forrester Research.

The study will address a range of current topics for IT today, including:

- The role of IT Service Management in bridging the gap between application and infrastructure teams

- The level of ITIL process adoption and their relationship to benefits realized

- The role of training and certification in adoption

- The effect of executive sponsorship level on both adoption and benefits realized

- The adoption and impact of ITIL v3

- The impact of tools on ITSM adoption

The study will be published by Forrester Research as a joint effort with itSMF USA. After the Fusion 11 conference has concluded, all itSMF USA members and survey participants will be able to access the results of the study at no charge. The study will also be made available to Forrester Research members, and it will be available for purchase at www.forrester.com.

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