Jason Rosenfeld of Cask Joins The BSM Blog
August 08, 2011
Pete Goldin
Share this

BSMdigest is proud to announce the addition of Jason Rosenfeld of Cask to The BSM Blog blogging team.

Jason Rosenfeld is the IT Service Management Practice Lead at Cask, LLC, where he provides ITSM strategy, service design, process development, and improvement advisory services to clients. He is a certified ITIL Expert, Lean Six Sigma Black Belt and has 15 years of hand-on ITSM and Service
Delivery experience.

Rosenfeld is also President of the ITSMF USA San Diego LIG and is currently working with Carnegie Mellon University and industry leaders on the Cloud Service Measurement Initiative Consortium. Rosenfeld authored Metrics for the Next Generation which was published in SupportWorld magazine and speaks at ITSMF, HDI and IAITAM events. He holds a BS in Industrial Engineering from Lehigh University.

About Cask

Cask LLC specializes in Information Technology and Business Management Consulting Services. Cask has been recognized by Consulting Magazine as one of the top 15 Best Small Firms to Work For in 2011. In addition, Cask has made the 2011 Inc. 500|5000 list of the fastest ­growing private companies in America. Cask has a diverse team of senior-level associates who are highly skilled in areas including IT Service Management, Requirements Analysis, Business Case Analysis, IT Sourcing Strategy Development, Procurement Support, Enterprise Architecture, Metrics Development and Portfolio and Program/Project Management. Cask has experience in research and development, planning, architecture, process engineering, maintenance support, and analysis across multiple technical domains and in support of hospitality/entertainment, retail, higher education, state and local government and defense customers.

For more information go to www.caskllc.com

Share this

The Latest

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...

October 04, 2021

Is your company trying to use artificial intelligence (AI) for business purposes like sales and marketing, finance or customer experience? If not, why not? If so, has it struggled to start AI projects and get them to work effectively? ...

September 30, 2021

As remote work persists, and organizations take advantage of hire-from-anywhere models — in addition to facing other challenges like extreme weather events — companies across industries are continuing to re-evaluate the effectiveness of their tech stack. Today's increasingly distributed workforce has put a much greater emphasis on network availability across more endpoints as well as increased the bandwidth required for voice and video. For many, this has posed the question of whether to switch to a new network monitoring system ...

September 29, 2021

When a website or app fails or falters, the standard operating procedure is to assemble a sizable team to quickly "divide and conquer" to find a solution. The details of the problem can usually be found somewhere among millions of log events and metrics, leading to slow and painstaking searches that can take hours and often involve handoffs between experts in different areas of the software. The immediate goal in these situations is not to be comprehensive, but rather to troubleshoot until you find a solution that remedies the symptom, even if the underlying root cause is not addressed ...