Kentik announced an agentic AI integration with ServiceNow.
Kentik provides enterprises with complete visibility across their networks, combining a natural language interface with automated context enrichment to enable rapid optimization of on-prem, hybrid, and cloud networks.
With this integration, ServiceNow ITOM customers are able to address complex network issues without having to leave the ServiceNowⓇ AI Platform. Kentik’s Network Intelligence provides a natural language interface that empowers ServiceNow customers, even those with limited network experience, to self-serve network insights and rapidly answer critical questions about connectivity, performance, capacity, cost, and beyond.
“We’re providing a powerful understanding of the network layer for all,” said Avi Freedman, Founder and CEO of Kentik. “And for seasoned network engineers, we’re massively reducing toil, so that they can focus on mission-critical work that drives business outcomes.”
Kentik’s new agentic integration with AI Workflows enables ServiceNow ITOM users to quickly resolve network issues and improve customer experience. With code velocity increasing by 70% following the rise of AI coding assistants (according to the latest DORA report), IT and network teams are drowning in data as they waste time and energy switching between myriad tools in order to troubleshoot problems. Kentik delivers instant answers to any network question, uncovering cost savings, hardening security posture, and powering application performance.
“AI agents drive productivity gains across all lines of business,” said Gab Menachem, vice president, product, ITOM at ServiceNow. “By integrating Kentik Network Intelligence into ServiceNow’s AI agent workflows, businesses can break down data silos and empower the entire IT organization with network insights that deliver business value.”
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