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Knoa Supports SAP Cloud for Customer Solutions

Knoa Software announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud).

Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments.

SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user analytics from Knoa, clients can now get an employee-centric view of how these processes are executed in the field, to ensure they can maximize value from the SAP cloud solutions.

Knoa UEM for SAP Cloud for Customer enables visibility into how users are interacting with the SAP Cloud for Customer solutions; how the solutions are being adopted during a new rollout; what type of performance is delivered to the end-user; where the process bottlenecks are; and what type of issues users are experiencing with the software. This information in turn enables customers to optimize several key processes around their SAP Cloud for Customer use and adoption, including:

- Change Management – A solid change management strategy is essential to a successful transition of sales or service processes to the cloud. SAP UEM by Knoa enables customers to isolate adoption gaps in specific application modules, functionality, or processes – and address them in a targeted fashion.

- Workforce Training – Because transitioning to cloud typically involves significant changes in the underlying sales and service processes, some employees may require additional training. SAP UEM by Knoa enables customers to identify training issues in very specific areas, so they can be addressed by delivering targeted training to selected audiences.

- Business Process Optimization – As SAP Cloud for Customer is rolled out to the field teams, the support team must be ready to quickly address not just technical issues, but also process-related ones. SAP UEM by Knoa serves as an early warning system, helping customers identify and address adoption gaps, struggling users, and inefficiencies in process execution.

“SAP Cloud for Customer is the latest addition to the portfolio of SAP products supported out of the box by Knoa’s User Experience Management (UEM) solution,” said Bogdan Nica, Vice President of Product and Services, Knoa. “We continue to extend our footprint within the SAP landscape as a commitment to our customers going through digital transformation projects, including migrations to cloud and to the SAP S/4HANA product suite, and in direct response to market demand.”

Customers and partners can use Knoa’s SDK to further extend the Knoa user analytics platform to virtually any other SAP and non-SAP software.

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Knoa Supports SAP Cloud for Customer Solutions

Knoa Software announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud).

Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments.

SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user analytics from Knoa, clients can now get an employee-centric view of how these processes are executed in the field, to ensure they can maximize value from the SAP cloud solutions.

Knoa UEM for SAP Cloud for Customer enables visibility into how users are interacting with the SAP Cloud for Customer solutions; how the solutions are being adopted during a new rollout; what type of performance is delivered to the end-user; where the process bottlenecks are; and what type of issues users are experiencing with the software. This information in turn enables customers to optimize several key processes around their SAP Cloud for Customer use and adoption, including:

- Change Management – A solid change management strategy is essential to a successful transition of sales or service processes to the cloud. SAP UEM by Knoa enables customers to isolate adoption gaps in specific application modules, functionality, or processes – and address them in a targeted fashion.

- Workforce Training – Because transitioning to cloud typically involves significant changes in the underlying sales and service processes, some employees may require additional training. SAP UEM by Knoa enables customers to identify training issues in very specific areas, so they can be addressed by delivering targeted training to selected audiences.

- Business Process Optimization – As SAP Cloud for Customer is rolled out to the field teams, the support team must be ready to quickly address not just technical issues, but also process-related ones. SAP UEM by Knoa serves as an early warning system, helping customers identify and address adoption gaps, struggling users, and inefficiencies in process execution.

“SAP Cloud for Customer is the latest addition to the portfolio of SAP products supported out of the box by Knoa’s User Experience Management (UEM) solution,” said Bogdan Nica, Vice President of Product and Services, Knoa. “We continue to extend our footprint within the SAP landscape as a commitment to our customers going through digital transformation projects, including migrations to cloud and to the SAP S/4HANA product suite, and in direct response to market demand.”

Customers and partners can use Knoa’s SDK to further extend the Knoa user analytics platform to virtually any other SAP and non-SAP software.

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Cyber threats are growing more sophisticated every day, and at their forefront are zero-day vulnerabilities. These elusive security gaps are exploited before a fix becomes available, making them among the most dangerous threats in today's digital landscape ... This guide will explore what these vulnerabilities are, how they work, why they pose such a significant threat, and how modern organizations can stay protected ...

The prevention of data center outages continues to be a strategic priority for data center owners and operators. Infrastructure equipment has improved, but the complexity of modern architectures and evolving external threats presents new risks that operators must actively manage, according to the Data Center Outage Analysis 2025 from Uptime Institute ...

As observability engineers, we navigate a sea of telemetry daily. We instrument our applications, configure collectors, and build dashboards, all in pursuit of understanding our complex distributed systems. Yet, amidst this flood of data, a critical question often remains unspoken, or at best, answered by gut feeling: "Is our telemetry actually good?" ... We're inviting you to participate in shaping a foundational element for better observability: the Instrumentation Score ...

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms ...

Much like a traditional factory turns raw materials into finished products, the AI factory turns vast datasets into actionable business outcomes through advanced models, inferences, and automation. From the earliest data inputs to the final token output, this process must be reliable, repeatable, and scalable. That requires industrializing the way AI is developed, deployed, and managed ...

Almost half (48%) of employees admit they resent their jobs but stay anyway, according to research from Ivanti ... This has obvious consequences across the business, but we're overlooking the massive impact of resenteeism and presenteeism on IT. For IT professionals tasked with managing the backbone of modern business operations, these numbers spell big trouble ...

For many B2B and B2C enterprise brands, technology isn't a core strength. Relying on overly complex architectures (like those that follow a pure MACH doctrine) has been flagged by industry leaders as a source of operational slowdown, creating bottlenecks that limit agility in volatile market conditions ...

FinOps champions crucial cross-departmental collaboration, uniting business, finance, technology and engineering leaders to demystify cloud expenses. Yet, too often, critical cost issues are softened into mere "recommendations" or "insights" — easy to ignore. But what if we adopted security's battle-tested strategy and reframed these as the urgent risks they truly are, demanding immediate action? ...

Two in three IT professionals now cite growing complexity as their top challenge — an urgent signal that the modernization curve may be getting too steep, according to the Rising to the Challenge survey from Checkmk ...

While IT leaders are becoming more comfortable and adept at balancing workloads across on-premises, colocation data centers and the public cloud, there's a key component missing: connectivity, according to the 2025 State of the Data Center Report from CoreSite ...