Knoa Software announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud).
Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments.
SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user analytics from Knoa, clients can now get an employee-centric view of how these processes are executed in the field, to ensure they can maximize value from the SAP cloud solutions.
Knoa UEM for SAP Cloud for Customer enables visibility into how users are interacting with the SAP Cloud for Customer solutions; how the solutions are being adopted during a new rollout; what type of performance is delivered to the end-user; where the process bottlenecks are; and what type of issues users are experiencing with the software. This information in turn enables customers to optimize several key processes around their SAP Cloud for Customer use and adoption, including:
- Change Management – A solid change management strategy is essential to a successful transition of sales or service processes to the cloud. SAP UEM by Knoa enables customers to isolate adoption gaps in specific application modules, functionality, or processes – and address them in a targeted fashion.
- Workforce Training – Because transitioning to cloud typically involves significant changes in the underlying sales and service processes, some employees may require additional training. SAP UEM by Knoa enables customers to identify training issues in very specific areas, so they can be addressed by delivering targeted training to selected audiences.
- Business Process Optimization – As SAP Cloud for Customer is rolled out to the field teams, the support team must be ready to quickly address not just technical issues, but also process-related ones. SAP UEM by Knoa serves as an early warning system, helping customers identify and address adoption gaps, struggling users, and inefficiencies in process execution.
“SAP Cloud for Customer is the latest addition to the portfolio of SAP products supported out of the box by Knoa’s User Experience Management (UEM) solution,” said Bogdan Nica, Vice President of Product and Services, Knoa. “We continue to extend our footprint within the SAP landscape as a commitment to our customers going through digital transformation projects, including migrations to cloud and to the SAP S/4HANA product suite, and in direct response to market demand.”
Customers and partners can use Knoa’s SDK to further extend the Knoa user analytics platform to virtually any other SAP and non-SAP software.
The Latest
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
Enterprises are experiencing a 13% year-over-year increase in customer-facing incidents, reflecting rising levels of complexity and risk as businesses drive operational transformation at scale, according to the 2024 State of Digital Operations study from PagerDuty ...
