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ManageEngine Launches ServiceDesk Plus Add-in for Microsoft Office 365

ManageEngine announced the launch of the ServiceDesk Plus add-in for IT service desk teams using Microsoft Office 365.

This new add-in enables technicians and end users of the ServiceDesk Plus cloud version to manage support tickets from within Outlook. The company also announced Microsoft Outlook actionable messages for ServiceDesk Plus email notifications.

"Technology professionals want to get as much work done as possible from within their email clients, without having to toggle between tools," said Rajesh Ganesan, VP of Product Management at ManageEngine. "We jumped at the opportunity opened up by Outlook add-ins and actionable messages in Office 365 to allow users to perform important ServiceDesk Plus actions directly from within Outlook. We believe this integration will lead to an increase in IT technicians' productivity since they won't have to switch between applications to accomplish standard tasks."

Rob Howard, Director, Microsoft Office 365 Ecosystem at Microsoft Corp. added, "The ServiceDesk Plus Outlook add-in provides the ITSM industry a unique solution for leveraging Microsoft Office 365 as a key channel for IT support. We are happy to work with ManageEngine to continue to strengthen the overall Office 365 and IT support experience for all stakeholders."

ManageEngine's new Outlook add-in allows users to seamlessly work with the cloud version of ServiceDesk Plus from inside Outlook. With this add-in, IT technicians and end users can access ServiceDesk Plus templates inside Outlook to create IT incidents and service requests. In addition to creating new requests, end users can view request details, track the progress of their tickets, add notes, and reply to conversations from Outlook.

On the support side, IT technicians can view tickets, pick them up, assign them to other technicians, reply to requesters, and edit, resolve or close tickets from the comfort of their email client - all without having to switch to ServiceDesk Plus. Thus, the IT help desk is brought right into Outlook users' mailboxes for improved productivity and quicker support operations.

The addition of actionable messages for Microsoft Outlook helps strengthen ticket and task management directly from a user's email client, ensuring faster request turnaround. IT support technicians can now pick up tickets, view details, add notes, reply to end users, as well as resolve and close tickets right from ServiceDesk Plus emails. End users can also track the progress of their tickets from their Office 365 mailboxes.

The integration with Office 365's calendar feature enables technicians to automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, ensuring no reminders fall through the cracks. IT support technicians can now sync their reminders and time off between their ServiceDesk Plus and Microsoft Office 365 calendars, making it easier to track technician availability from within their Microsoft calendar.

The new Outlook add-in for ServiceDesk Plus is available immediately at no additional cost to customers.

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ManageEngine Launches ServiceDesk Plus Add-in for Microsoft Office 365

ManageEngine announced the launch of the ServiceDesk Plus add-in for IT service desk teams using Microsoft Office 365.

This new add-in enables technicians and end users of the ServiceDesk Plus cloud version to manage support tickets from within Outlook. The company also announced Microsoft Outlook actionable messages for ServiceDesk Plus email notifications.

"Technology professionals want to get as much work done as possible from within their email clients, without having to toggle between tools," said Rajesh Ganesan, VP of Product Management at ManageEngine. "We jumped at the opportunity opened up by Outlook add-ins and actionable messages in Office 365 to allow users to perform important ServiceDesk Plus actions directly from within Outlook. We believe this integration will lead to an increase in IT technicians' productivity since they won't have to switch between applications to accomplish standard tasks."

Rob Howard, Director, Microsoft Office 365 Ecosystem at Microsoft Corp. added, "The ServiceDesk Plus Outlook add-in provides the ITSM industry a unique solution for leveraging Microsoft Office 365 as a key channel for IT support. We are happy to work with ManageEngine to continue to strengthen the overall Office 365 and IT support experience for all stakeholders."

ManageEngine's new Outlook add-in allows users to seamlessly work with the cloud version of ServiceDesk Plus from inside Outlook. With this add-in, IT technicians and end users can access ServiceDesk Plus templates inside Outlook to create IT incidents and service requests. In addition to creating new requests, end users can view request details, track the progress of their tickets, add notes, and reply to conversations from Outlook.

On the support side, IT technicians can view tickets, pick them up, assign them to other technicians, reply to requesters, and edit, resolve or close tickets from the comfort of their email client - all without having to switch to ServiceDesk Plus. Thus, the IT help desk is brought right into Outlook users' mailboxes for improved productivity and quicker support operations.

The addition of actionable messages for Microsoft Outlook helps strengthen ticket and task management directly from a user's email client, ensuring faster request turnaround. IT support technicians can now pick up tickets, view details, add notes, reply to end users, as well as resolve and close tickets right from ServiceDesk Plus emails. End users can also track the progress of their tickets from their Office 365 mailboxes.

The integration with Office 365's calendar feature enables technicians to automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, ensuring no reminders fall through the cracks. IT support technicians can now sync their reminders and time off between their ServiceDesk Plus and Microsoft Office 365 calendars, making it easier to track technician availability from within their Microsoft calendar.

The new Outlook add-in for ServiceDesk Plus is available immediately at no additional cost to customers.

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While companies adopt AI at a record pace, they also face the challenge of finding a smart and scalable way to manage its rapidly growing costs. This requires balancing the massive possibilities inherent in AI with the need to control cloud costs, aim for long-term profitability and optimize spending ...

Telecommunications is expanding at an unprecedented pace ... But progress brings complexity. As WanAware's 2025 Telecom Observability Benchmark Report reveals, many operators are discovering that modernization requires more than physical build outs and CapEx — it also demands the tools and insights to manage, secure, and optimize this fast-growing infrastructure in real time ...

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

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