ManageEngine, a provider of network, systems, applications, and security management software solutions, announced the availability of its ServiceDesk Plus iPhone app for remote interaction with ServiceDesk Plus, its on-demand, ITIL-ready help desk and asset management solution.
The free app delivers core functionality similar to that in the recently-announced browser-based mobile interface to ServiceDesk Plus but packages this functionality in a form optimized for the iPhone.
This real-time IT-oriented iPhone app facilitates the management of these requests. At any time and from anywhere, help desk personnel can use the ServiceDesk Plus iPhone app to access ServiceDesk Plus tickets in the cloud and respond rapidly, delivering a quick, focused resolution to users’ issues.
The ServiceDesk Plus iPhone app provides opportunities to increase the efficiency of the help desk team by dramatically reducing technical response and resolution times.
App features include:
- filtering requests based on criteria
- creating, viewing and modifying user requests
- picking up and assigning tickets
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