Mission, a CDW company, announced the launch of Mission Cloud Operate, a fully managed service designed to maximize uptime, performance, and reliability of AWS environments.
Cloud Operate helps teams avoid issues and keeps businesses running smoothly by combining deep observability via New Relic One, AI-powered incident correlation, and around-the-clock alert response.
Mission's Cloud Operate uses a service model that blends intelligent tooling with hands-on operational assistance from CloudOps engineers who handle routine environmental tasks and configurations on your behalf. The result: reduced operational overhead and more time for teams to focus on strategic initiatives.
"Managing cloud environments efficiently requires a blend of advanced tools and expert operational assistance, especially as businesses scale," said Ted Stuart, President and COO at Mission. "With Cloud Operate, we're offering a comprehensive solution that combines best-in-class observability with hands-on AWS expertise to ensure teams can focus on innovation, not just maintenance. And since it's a SaaS product available exclusively through the AWS Marketplace, customers can use Cloud Operate to burn down their Private Pricing Agreement commitments."
Cloud Operate customers gain tailored alerting and end-to-end visibility into their AWS environments, enabled by Mission's expert configuration of New Relic One. Dashboards and metrics are aligned to each environment's architecture and business needs, ensuring alerts are actionable and relevant, not just noise.
Mission's CloudOps team, which includes Technical Account Managers, CloudOps Architects, and Service Desk Engineers, plays an active role in incident management and response. By combining AI-powered incident correlation with human expertise, Mission helps customers identify root causes quickly and prevent recurring issues.
Cloud Operate offers:
- Holistic monitoring across environments
- Proactive issue identification
- Routine AWS operational task execution
- Expert New Relic integration
- 24/7 incident response
- Strategic AWS guidance
Cloud Operate is a SaaS product exclusively available through the AWS Marketplace, where eligible customers can also apply purchases toward their AWS Private Pricing Agreements (PPAs).
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