Moogsoft has received certification of its integration with ServiceNow. This certification signifies Incident.MOOG’s successful completion of a set of defined tests focused on integration interoperability, security and performance. The certification also ensures utilization of best practices in the design and implementation of Incident.MOOG’s integration with ServiceNow.
Incident.MOOG is a next-generation manager of managers (MoM) for IT Ops and DevOps management. It improves IT operational efficiency with adaptive machine learning to detect abnormalities in application, service and infrastructure behavior in real time, instead of depending on brittle rules and models. It also creates a dynamic teaming environment for stakeholders to accelerate resolution and knowledge sharing. The integration with ServiceNow allows customers to generate a ServiceNow incident from data held in an Incident.MOOG situation, share a narrative between the situation and incident, and provide support for a closure model. This allows customers to bridge the gap between uncorrelated events, and service incidents more quickly than is typical in disparate environments. The result is dramatic and measureable improvement in workflow, detecting emerging problems days faster than existing tools, and reducing actionable trouble tickets by 80 percent or more.
“All too often, customers report outages before IT is aware of the problem, creating an avalanche of trouble tickets and desperate ‘all hands’ calls to resolve the issue,” said Mike Silvey, co-founder and EVP of Business Development at Moogsoft. “Incident.MOOG detects problems before customers complain and orchestrates efficient workflows to restore service. The integration of Incident.MOOG will transform the incident management process and bring it into the twenty-first century.”
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