Neebula Previews SaaS-Optimized ServiceWatch
August 13, 2012
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Neebula Systems invites customers to preview the Neebula ServiceWatch solution in the cloud.

IT managers will be able to use a Software-as-a-Service (SaaS)-based product to quickly and effectively discover and map IT resources – hardware and software – that make up a specific business service. This eliminates the long, labor-intensive process of installing on-premise software and then manually discovering and mapping IT resources.

Neebula ServiceWatch is a top-down, business-level discovery and dependency mapping product which leverages patented technology to automate the entire service modeling process, requiring no manual intervention.

Neebula ServiceWatch employs the service models to assist IT administrators in managing the availability of business services. Legacy solutions can take months or years to do what Neebula’s automated approach accomplishes in days.

Providing all the benefits of modern SaaS offerings, including self-service configuration, low entry costs, reduced infrastructure investments, increased accessibility, ease-of-navigability, and straight-forward implementation, Neebula ServiceWatch starts the discovery process with the entry point to the business service (e.g. URL, MQ request, Citrix client etc.), automatically discovers and maps all IT infrastructure components - hardware and software - upon which the business service depends, and provides IT administrators with a single-pane dashboard view into the health of critical services. The Neebula top-down, service-centric approach frees IT managers from the need to possess detailed knowledge of server, storage, network and application infrastructure, as well as the manual, cost-intensive, and oftentimes fruitless effort to map and maintain dependencies between these items.

“Neebula ServiceWatch empowers IT administrators by allowing them to focus first on the business service, which is what their end-user consumes and cares about most,” said Ariel Gordon, VP Products and co-founder of Neebula. “No more frustrating ‘boil the ocean’ activities to discover and manually create relationships between IT assets that are immediately out-of-date. The SaaS-delivered nature of ServiceWatch reinforces Neebula’s ability to deliver immediate and actionable results by removing the onus of upfront capital expenditures, complex installations, services-assisted configurations, and the headaches of managing yet another tool on-premise.”

Neebula ServiceWatch fills a major IT management gap by discovering and matching IT resources, such as hardware and software, with the business service. The latter represents what end-users in an IT environment actually use, as opposed to the individual hardware and software that make those services possible. For example: an inventory management system may be made up of myriad applications, databases , servers and routers, but the person using it only sees what’s on the screen - the particular business service. Defining these relationships provides IT managers with the ability to make decisions and take actions that will decrease time-to-implement, enhance productivity, increase the efficiency of the datacenter and reduce overall costs by a substantial amount.

The traditional approach to business service modeling involves leveraging the output of discovery tools to manually construct relationships between hardware and software in the datacenter. Creating this model and keeping it up to date is an enormous task requiring extensive manual labor. Add to this the fact that datacenters are becoming more complex through the adoption of virtualization and private, public, and hybrid cloud architectures, making the task of manually building and maintaining the service map even more difficult since it is constantly changing.

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