Network Downtime = Revenue Loss

Pete Goldin
APMdigest

Traditional network vulnerabilities are causing more business impacts than most realize, resulting in revenue and job loss, according to a survey commissioned by Avaya.

The survey of mid-to-large companies in the US, Canada, andUK found that 82% of those surveyed experienced some type of network downtime caused by IT personnel making errors when configuring changes to the core of the network.

In fact, the survey found that one-fifth of all network downtime in 2013 was caused by core errors - and 80% of companies experiencing downtime from core errors in 2013 lost revenue, with the average company losing $140,003 per incident. The financial sector lost an average of $540,358 per incident.

The resulting impact on a career can be significant: a surprising 1 in 5 companies fired an IT employee when a network downtime incident occurred. The factor was more dramatic for some industries. Respondents also said that 1 in 3 companies in the natural resources, utilities & telecoms sector sacked IT staff due to downtime caused by change errors.

Survey Methodology: Avaya surveyed 210 IT professionals in large organizations (250+ employees) within the United States, Canada and United Kingdom to understand how much revenue was lost in total as a result of all the downtime incidents caused by core network changes in 2013. The surveys were completed in January 2014 in coordination with Dynamic Markets (UK).

Pete Goldin is Editor and Publisher of APMdigest

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Network Downtime = Revenue Loss

Pete Goldin
APMdigest

Traditional network vulnerabilities are causing more business impacts than most realize, resulting in revenue and job loss, according to a survey commissioned by Avaya.

The survey of mid-to-large companies in the US, Canada, andUK found that 82% of those surveyed experienced some type of network downtime caused by IT personnel making errors when configuring changes to the core of the network.

In fact, the survey found that one-fifth of all network downtime in 2013 was caused by core errors - and 80% of companies experiencing downtime from core errors in 2013 lost revenue, with the average company losing $140,003 per incident. The financial sector lost an average of $540,358 per incident.

The resulting impact on a career can be significant: a surprising 1 in 5 companies fired an IT employee when a network downtime incident occurred. The factor was more dramatic for some industries. Respondents also said that 1 in 3 companies in the natural resources, utilities & telecoms sector sacked IT staff due to downtime caused by change errors.

Survey Methodology: Avaya surveyed 210 IT professionals in large organizations (250+ employees) within the United States, Canada and United Kingdom to understand how much revenue was lost in total as a result of all the downtime incidents caused by core network changes in 2013. The surveys were completed in January 2014 in coordination with Dynamic Markets (UK).

Pete Goldin is Editor and Publisher of APMdigest

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Many organizations assumed their infrastructure strategy was settled. It had been implemented, optimized and built into long-term plans. Recent changes in technology and vendor consolidation are forcing a second look. Cloud outages and licensing changes have exposed how much dependency exists on a small number of platforms. As a result, organizations are reevaluating whether those decisions still hold up under current conditions ...

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