Network Instruments announced the latest version of its Observer performance management platform.

The platform's new VoIP and video extraction functionality reduces the time network operations teams spend reconstructing unified communications (UC) issues by half through the automation of call filtering, mining, and reconstruction.

Additional features have been included to help IT teams gain an understanding of complex application and infrastructure relationships, and take immediate action to resolve performance problems.

"Customers have long relied on us to ensure the successful performance of critical communication services operating alongside all other application traffic," said Charles Thompson, director of product strategy for Network Instruments. "As innovators in the market, we have led with intuitive interfaces and workflows for assessing UC quality, continuously integrated support for emerging technologies, and offer granular UC session views critical for quick resolution. The VoIP and video extract functionality marks the first time a packet-monitoring solution has automated the call extraction process, shaving hours off of troubleshooting time."

New Observer Performance Management Platform Features Include:

- VoIP and Video Extract: Save hours of troubleshooting via automated call location and extraction

- Expanded UC Monitoring: Complete UC tracking with added support for T.38 (Fax over IP)

- Cross-Domain Performance Correlations: Assess relationships between multiple performance variables for problem resolution

- Enhanced Application Transaction Analysis: Transaction-level analysis for security protocols Remote Authentication Dial-In User Service (RADIUS) and Diameter

- Subscriber Extract: Identify and extract subscriber details, activities, and call sessions traversing 4G LTE networks for any International Mobile Subscriber Identity (IMSI)

- Enhanced VoLTE Support: Comprehensive, in-depth monitoring of Voice over LTE (VoLTE) on carrier networks

- Network Packet Broker (NPB) Timestamp Support: Identify potential post-capture delay for cPacket Networks, Gigamon, Ixia Anue, and VSS Monitoring NPBs

"Time is of the essence for IT teams trying to get to the bottom of performance problems that impact business communications and services," said Jim Frey, managing research director of Enterprise Management Associates (EMA). "Within these complex environments, operations pros need to rapidly isolate relevant details and resolve the issue. The new UC and application management features in Observer serve as workflow accelerators, streamlining critical application troubleshooting processes, and reducing time to resolution."