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New Cisco ThousandEyes Capabilities Deliver Digital Experience Assurance

Cisco announced new Cisco ThousandEyes capabilities that deliver Digital Experience Assurance.

By utilizing robust telemetry data and AI-native technology, customers can now achieve digital resilience and transition from reactive to proactive operations by assuring user digital experience across domains for both owned and unowned environments.

“A majority of outages are caused by operator error. To empower our customers to achieve digital resilience, we harness more than 650 billion daily measurements and utilize the power of AI across the global area network to go beyond human-scale operations,” said Jonathan Davidson, EVP and GM, Cisco Networking. “Digital Experience Assurance powered by ThousandEyes enables proactive, automated event remediation and can even correlate configuration histories across owned infrastructure and your public cloud infrastructure with experiences, which can mean the difference between a 4-hour outage and a 4-minute disruption.”

Cisco ThousandEyes collects and processes billions of daily measurements from both customer owned and unowned networks. It provides automated insights, proactive recommendations, and closed-loop operations tailored to customers. Now powering Digital Experience Assurance for Cisco Networking Cloud, ThousandEyes ingests device and telemetry data from across Cisco networking platforms, including Meraki and Catalyst. Leveraging AI, ThousandEyes surfaces insights and recommendations, and automatically feeds them to customers’ domain controllers and management systems. According to a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Cisco, a composite organization representative of interviewed ThousandEyes customers reported a significant improvement in IT productivity and user experience. Mean time to resolution (MTTR) of issues decreased by 50-80%, and IT team productivity increased by more than 50%.

ThousandEyes Digital Experience Assurance already delivers AI-native assurance capabilities across Cisco Networking, including AI radio resource management (RRM) for Cisco Catalyst wireless, capacity planning for Cisco Catalyst SD-WAN, and device profiling with AI-based signatures for Cisco Identity Services Engine.

The announcements include:

- ThousandEyes Cloud Insights extends end-to-end visibility deep into public cloud environments by providing topological mappings of its customers’ AWS environments, including service connectivity, configuration changes, and traffic characteristics. By correlating cloud infrastructure and services with user experience, application health, and end-to-end network paths, ThousandEyes delivers deep insight for network, SRE, and cloud operations teams, so they can rapidly identify and resolve their most challenging issues.

- ThousandEyes Traffic Insights extends ThousandEyes visibility deeper into on-premises networks by collecting and correlating traffic flows with its synthetics measurements, enabling customers to rapidly detect performance issues and pinpoint them to real traffic bottlenecks and anomalies within their networks. By providing a unified view of external and internal network conditions, customers can streamline their operational workflows and reduce their mean time to identify (MTTI) and remediate issues—regardless of whether they own the network or not.

- ThousandEyes will support flow collection for both Cisco and non-Cisco networking platforms.

- ThousandEyes Endpoint Experience is now enriched with Meraki Wi-Fi and Local Area Network (LAN) telemetry and device information, enabling customers to gain deeper insight into local network issues impacting user experience.

- Meraki Assurance Overview is now powered by ThousandEyes Internet and SaaS visibility, empowering customers with insight into performance beyond their Meraki Wi-Fi and LAN environment to rapidly pinpoint issues across owned and unowned domains.

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New Cisco ThousandEyes Capabilities Deliver Digital Experience Assurance

Cisco announced new Cisco ThousandEyes capabilities that deliver Digital Experience Assurance.

By utilizing robust telemetry data and AI-native technology, customers can now achieve digital resilience and transition from reactive to proactive operations by assuring user digital experience across domains for both owned and unowned environments.

“A majority of outages are caused by operator error. To empower our customers to achieve digital resilience, we harness more than 650 billion daily measurements and utilize the power of AI across the global area network to go beyond human-scale operations,” said Jonathan Davidson, EVP and GM, Cisco Networking. “Digital Experience Assurance powered by ThousandEyes enables proactive, automated event remediation and can even correlate configuration histories across owned infrastructure and your public cloud infrastructure with experiences, which can mean the difference between a 4-hour outage and a 4-minute disruption.”

Cisco ThousandEyes collects and processes billions of daily measurements from both customer owned and unowned networks. It provides automated insights, proactive recommendations, and closed-loop operations tailored to customers. Now powering Digital Experience Assurance for Cisco Networking Cloud, ThousandEyes ingests device and telemetry data from across Cisco networking platforms, including Meraki and Catalyst. Leveraging AI, ThousandEyes surfaces insights and recommendations, and automatically feeds them to customers’ domain controllers and management systems. According to a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Cisco, a composite organization representative of interviewed ThousandEyes customers reported a significant improvement in IT productivity and user experience. Mean time to resolution (MTTR) of issues decreased by 50-80%, and IT team productivity increased by more than 50%.

ThousandEyes Digital Experience Assurance already delivers AI-native assurance capabilities across Cisco Networking, including AI radio resource management (RRM) for Cisco Catalyst wireless, capacity planning for Cisco Catalyst SD-WAN, and device profiling with AI-based signatures for Cisco Identity Services Engine.

The announcements include:

- ThousandEyes Cloud Insights extends end-to-end visibility deep into public cloud environments by providing topological mappings of its customers’ AWS environments, including service connectivity, configuration changes, and traffic characteristics. By correlating cloud infrastructure and services with user experience, application health, and end-to-end network paths, ThousandEyes delivers deep insight for network, SRE, and cloud operations teams, so they can rapidly identify and resolve their most challenging issues.

- ThousandEyes Traffic Insights extends ThousandEyes visibility deeper into on-premises networks by collecting and correlating traffic flows with its synthetics measurements, enabling customers to rapidly detect performance issues and pinpoint them to real traffic bottlenecks and anomalies within their networks. By providing a unified view of external and internal network conditions, customers can streamline their operational workflows and reduce their mean time to identify (MTTI) and remediate issues—regardless of whether they own the network or not.

- ThousandEyes will support flow collection for both Cisco and non-Cisco networking platforms.

- ThousandEyes Endpoint Experience is now enriched with Meraki Wi-Fi and Local Area Network (LAN) telemetry and device information, enabling customers to gain deeper insight into local network issues impacting user experience.

- Meraki Assurance Overview is now powered by ThousandEyes Internet and SaaS visibility, empowering customers with insight into performance beyond their Meraki Wi-Fi and LAN environment to rapidly pinpoint issues across owned and unowned domains.

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...