New Cisco ThousandEyes Capabilities Deliver Digital Experience Assurance
June 04, 2024
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Cisco announced new Cisco ThousandEyes capabilities that deliver Digital Experience Assurance.

By utilizing robust telemetry data and AI-native technology, customers can now achieve digital resilience and transition from reactive to proactive operations by assuring user digital experience across domains for both owned and unowned environments.

“A majority of outages are caused by operator error. To empower our customers to achieve digital resilience, we harness more than 650 billion daily measurements and utilize the power of AI across the global area network to go beyond human-scale operations,” said Jonathan Davidson, EVP and GM, Cisco Networking. “Digital Experience Assurance powered by ThousandEyes enables proactive, automated event remediation and can even correlate configuration histories across owned infrastructure and your public cloud infrastructure with experiences, which can mean the difference between a 4-hour outage and a 4-minute disruption.”

Cisco ThousandEyes collects and processes billions of daily measurements from both customer owned and unowned networks. It provides automated insights, proactive recommendations, and closed-loop operations tailored to customers. Now powering Digital Experience Assurance for Cisco Networking Cloud, ThousandEyes ingests device and telemetry data from across Cisco networking platforms, including Meraki and Catalyst. Leveraging AI, ThousandEyes surfaces insights and recommendations, and automatically feeds them to customers’ domain controllers and management systems. According to a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Cisco, a composite organization representative of interviewed ThousandEyes customers reported a significant improvement in IT productivity and user experience. Mean time to resolution (MTTR) of issues decreased by 50-80%, and IT team productivity increased by more than 50%.

ThousandEyes Digital Experience Assurance already delivers AI-native assurance capabilities across Cisco Networking, including AI radio resource management (RRM) for Cisco Catalyst wireless, capacity planning for Cisco Catalyst SD-WAN, and device profiling with AI-based signatures for Cisco Identity Services Engine.

The announcements include:

- ThousandEyes Cloud Insights extends end-to-end visibility deep into public cloud environments by providing topological mappings of its customers’ AWS environments, including service connectivity, configuration changes, and traffic characteristics. By correlating cloud infrastructure and services with user experience, application health, and end-to-end network paths, ThousandEyes delivers deep insight for network, SRE, and cloud operations teams, so they can rapidly identify and resolve their most challenging issues.

- ThousandEyes Traffic Insights extends ThousandEyes visibility deeper into on-premises networks by collecting and correlating traffic flows with its synthetics measurements, enabling customers to rapidly detect performance issues and pinpoint them to real traffic bottlenecks and anomalies within their networks. By providing a unified view of external and internal network conditions, customers can streamline their operational workflows and reduce their mean time to identify (MTTI) and remediate issues—regardless of whether they own the network or not.

- ThousandEyes will support flow collection for both Cisco and non-Cisco networking platforms.

- ThousandEyes Endpoint Experience is now enriched with Meraki Wi-Fi and Local Area Network (LAN) telemetry and device information, enabling customers to gain deeper insight into local network issues impacting user experience.

- Meraki Assurance Overview is now powered by ThousandEyes Internet and SaaS visibility, empowering customers with insight into performance beyond their Meraki Wi-Fi and LAN environment to rapidly pinpoint issues across owned and unowned domains.

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