Compuware Corporation announced new mobile capabilities across the Compuware APMaaS platform that further extends its leadership in mobile performance and user experience management.
This new release is the first and only unified APM solution to offer an end-to-end view of how apps are being used, how they are performing as seen from the users and what code improvements can help improve satisfaction and conversion.
Forrester Research, Inc. predicts that US mobile phone and tablet commerce will top $114 billion by the end of 2014 and expect total mobile phone and tablet commerce volume to exceed $293 billion by 2018. One of the most significant drivers for this growth is merchant focus on improving the mobile and tablet experience.i
"As consumers spend more time on their mobile phones and tablet devices, retailers and other merchants have come to understand the importance of delivering strong mobile phone and tablet commerce experiences," wrote Sucharita Mulpuru, VP and Principal Analyst at Forrester in the report titled: US Mobile Phone and Tablet Commerce Forecast, 2013 To 2018.
According to ComScore, four out of five consumers now use smartphones to shop or to complete banking transactions and other operations online. In addition to now providing the most extensive 4G LTE testing cloud in the world, Compuware APM can automatically instrument mobile apps written in Swift, Apple's new programming model, as well as iOS 8, which will be released later in the Fall. These capabilities enable businesses to ensure that their mobile channels are ready to scale and deliver an outstanding experience in advance of the 2014 holiday season.
New mobile features and capabilities in the Compuware APMaaS platform include:
- Root Cause Analytics from Swipe-to-SQL: All mobile transactions whether they are run by real users, a load test, from a mobile carrier (over-the-air), Internet Backbone or Last Mile can leverage Compuware's deep-dive transaction tracing capabilities, powered by PurePathTM and PureStackTM technologies. With this technology organizations can analyze root causes of poor performance from a "swipe" action executed from a real or synthetic user at the edge of the Internet to the resulting SQL statements executed in the heart of the application infrastructure. Only Compuware APMaaS delivers this end-to-end level of visibility.
- Industry-First Visibility into iOS 8 and Swift: Crash diagnostics, performance and business analytics for native mobile apps developed for iOS 8 and the Swift development language can now be made available automatically. Companies can now gain deep insight and be ready for Apple's next generation devices and services.
- Drastically Expanded Mobile Testing Geographic Presence: Mobile tests can now be run from 100+ wireless carrier locations, 100+ Internet Backbone and tens of thousands Last Mile peers across the Compuware APMaaS Network. Testers can now select a combination of networks and locations, significantly extending the global mobile perspective. Mobile test results across all networks can be reported and charted together allowing 'compare and contrast' analysis from different geographies and carriers.
- Mobile Load Testing Support: The same mobile tests can now be used across the monitoring network and the web load testing service, allowing gesture-based mobile tests with thousands of virtual users from various cloud locations in minutes. This also enables companies to conduct realistic load-testing scenarios combining mobile and desktop users to test performance and availability under peak conditions. Deep transaction tracing —powered by PurePathTM and PureStackTM technologies—enables rapid problem discovery and resolution.
- Extended Mobile Network with 4G LTE Coverage: Compuware's industry-leading Mobile Performance Network has been extended even further with 4G LTE locations across North America and Australia, including support for Bells, Telus and Rogers in Toronto, Canada, and Telstra and Optus in Sydney and Melbourne Australia. Compuware customers continue to benefit from mobile visibility in every geography across the globe.
- New Mobile App for Compuware APMaaS: IT professionals can now manage application performance from Android or iOS devices from anywhere in the world with quick "at-a-glance" views of real-time performance and availability of mission-critical applications. Top-level views organize real-time performance and availability to highlight problematic applications. One tap drill-down allows for quick problem analysis of the scope of issues. The free Compuware Mobile APM app is available at Apple's App Store and Google Play.
- U.S. Mobile Benchmarks now use 4G/LTE: Compuware APM U.S. Benchmarks now measure mobile sites using the 4G LTE protocol from AT&T, Verizon and Sprint - giving users the ability to understand and compare their mobile site performance against competitors from multiple perspectives, including a new 4G LTE mobile perspective.
Compuware APMaaS is now the only solution available on the market to use the same mobile technology across its entire load testing, mobile wireless, Internet Backbone and Last Mile networks to provide the largest most accurate perspective of mobile website performance.
"The fast adoption of mobile is opening up tremendous business opportunities and shaking up traditional channels. It is also creating new challenges for application and operations teams," said John Van Siclen, GM of Compuware's APM business unit. "As applications become foundational, every business needs to gain deep insights into how their apps are being used, how well they are performing and how to improve them quickly. We are solving that problem by delivering a simple-to-use, simple-to-deploy APMaaS platform, to follow each transaction end-to-end, providing unmatched technical and business insights into how customers experience applications. This is the key to a successful and sustainable mobile initiative."
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