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New Relic Announces Transaction 360 and Service Architecture Intelligence

New Relic announced the launch of platform innovations designed to give IT teams the comprehensive data and real-time insights they need to resolve incidents faster and limit business disruptions. 

The innovations include:

  • Transaction 360 drives 5x faster issue resolution by providing a dynamic view of business-critical transactions across the entire tech stack. This helps IT teams troubleshoot problems across all the services that make up a transaction with one click, without losing context.
  • Service Architecture Intelligence simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps.

“IT teams today are stretched thin trying to get a complete picture of the multitude of services they need to continually manage in highly dynamic environments,” said New Relic Chief Product Officer Manav Khurana. “Lack of real-time visibility is expensive for businesses, as delayed issue resolution leads to revenue loss and erosion of customer trust. These innovations to our Intelligent Observability Platform empower teams to overcome these barriers and remove the manual work typically required by many aspects of their jobs, whether it’s getting a real-time picture of which service is causing an issue within a transaction, or quickly locating the person with mission-critical knowledge of a customer environment.”

Transaction 360 accelerates issue resolution 5x by automatically gathering critical telemetry data across services for every transaction

  • Immediate context for resolving issues, as the solution automatically gathers critical telemetry, alerts, and change data for relevant services and components.
  • Dynamic flow maps provide a real-time view of all the services and dependencies of a transaction, so DevOps teams don’t need to manually keep up with continually changing participating transaction components.
  • Historic traffic flow data, enabling teams to rewind weeks or even months.
  • The most powerful observability experience on the market, combined with APM 360 that reduces MTTR and increases DevOps productivity.

Service Architecture Intelligence automatically consolidates essential knowledge for services, scaling IT team productivity and software release velocity: 

  • Catalogs to automatically consolidate and centralize essential knowledge for services in one place, creating a central system of record for the enterprise.
  • Teams feature connects ownership information for interdependent services and facilitates collaboration across the enterprise.
  • Scorecards to define, track, improve and standardize engineering best practices that scale team performance.
  • Maps that visualize the entire architecture of multiple services in one view, for faster onboarding and troubleshooting. 

Customers can now access Transaction 360 and Service Architecture Intelligence as part of the New Relic Intelligent Observability Platform. 

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New Relic Announces Transaction 360 and Service Architecture Intelligence

New Relic announced the launch of platform innovations designed to give IT teams the comprehensive data and real-time insights they need to resolve incidents faster and limit business disruptions. 

The innovations include:

  • Transaction 360 drives 5x faster issue resolution by providing a dynamic view of business-critical transactions across the entire tech stack. This helps IT teams troubleshoot problems across all the services that make up a transaction with one click, without losing context.
  • Service Architecture Intelligence simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps.

“IT teams today are stretched thin trying to get a complete picture of the multitude of services they need to continually manage in highly dynamic environments,” said New Relic Chief Product Officer Manav Khurana. “Lack of real-time visibility is expensive for businesses, as delayed issue resolution leads to revenue loss and erosion of customer trust. These innovations to our Intelligent Observability Platform empower teams to overcome these barriers and remove the manual work typically required by many aspects of their jobs, whether it’s getting a real-time picture of which service is causing an issue within a transaction, or quickly locating the person with mission-critical knowledge of a customer environment.”

Transaction 360 accelerates issue resolution 5x by automatically gathering critical telemetry data across services for every transaction

  • Immediate context for resolving issues, as the solution automatically gathers critical telemetry, alerts, and change data for relevant services and components.
  • Dynamic flow maps provide a real-time view of all the services and dependencies of a transaction, so DevOps teams don’t need to manually keep up with continually changing participating transaction components.
  • Historic traffic flow data, enabling teams to rewind weeks or even months.
  • The most powerful observability experience on the market, combined with APM 360 that reduces MTTR and increases DevOps productivity.

Service Architecture Intelligence automatically consolidates essential knowledge for services, scaling IT team productivity and software release velocity: 

  • Catalogs to automatically consolidate and centralize essential knowledge for services in one place, creating a central system of record for the enterprise.
  • Teams feature connects ownership information for interdependent services and facilitates collaboration across the enterprise.
  • Scorecards to define, track, improve and standardize engineering best practices that scale team performance.
  • Maps that visualize the entire architecture of multiple services in one view, for faster onboarding and troubleshooting. 

Customers can now access Transaction 360 and Service Architecture Intelligence as part of the New Relic Intelligent Observability Platform. 

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...