New Relic launched a fully-integrated, AI-driven Digital Experience Monitoring (DEM) solution to optimize app performance and proactively prevent interruptions in digital experiences.
The enterprise-grade solution offers end-to-end visibility and real-time insights across mobile, web, and AI apps, enabling organizations to deliver high-quality digital experiences across all touchpoints, with new features like New Relic mobile user journeys, New Relic mobile logs, and enhancements to New Relic session replay.
New Relic DEM, part of the New Relic observability platform, monitors real user interactions across all applications, including AI applications, helps identify incorrect AI responses, and flags user friction points. This ensures frictionless and consistent experiences wherever users interact, allowing enterprises to adopt AI with confidence.
New Relic DEM is an integrated solution that combines real user monitoring (RUM) capabilities like browser monitoring, mobile monitoring, and synthetic monitoring, with APM 360, errors inbox, and AI monitoring in a single platform, out of the box. This provides enterprises with an end-to-end view of their customer experience and insights in the context of their entire application stack, helping them measure the health and performance of applications and underlying network and infrastructure from a user point of view. It enables them to pinpoint the root cause of issues and quickly resolve them. It also allows for a better understanding of user behavior and journeys within the apps, helping to design new app features that delight users and drive engagement.
"No enterprise wants to deal with unhappy customers or worse, lose them," said New Relic Chief Product Officer Manav Khurana. "By using a combined DEM and APM solution that is AI-powered, we can prevent user issues, manage incidents more efficiently, and continuously improve experiences. When all monitoring data is in one place, businesses get clearer insights that help them solve problems faster and better. This doesn't just help enterprises to make their customers happier but also allows them to run smoother operations and drive business success."
New Relic’s advanced DEM capabilities drive business outcomes:
- Superior insights without the high costs: The only session replay solution that automatically captures 100% of incidents and records critical user actions leading up to each incident, offering superior insights without the expense of recording every single session.
- The most comprehensive list of mobile platforms: Comprehensive mobile log management supports a wide range of platforms (iOS, Android, watchOS), and popular hybrid frameworks (Xamarin, .NET MAUI, React Native, Flutter, Cordova, and Ionic Capacitor). This enables organizations to detect and mitigate risks across the mobile ecosystem, proactively addressing issues that affect customers.
- Actionable user journeys without event duplication: The only mobile user journeys solution to provide automatic, dynamic, nonlinear charts without event duplication. It delivers detailed insights beyond basic page views, including breadcrumbs, HTTP events, and handled exceptions, facilitating quicker issue resolution and enhancing mobile user experiences.
New Relic DEM is available now
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