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Nexthink Launches New Japanese Entity

Nexthink announces the establishment of its Japanese subsidiary, Nexthink LLC, as well as the appointment of Takeshi Hagino as Japan President. 

With this move, Nexthink will make a full-scale entry into the Japanese market and begin providing cutting-edge DEX management software to domestic enterprises.

Nexthink LLC has established an office in Minato-ku, Tokyo, to begin full-scale operations from today. In conjunction with the establishment of this Japanese subsidiary, Nexthink has also launched the Japanese version of the Nexthink platform and simultaneously released its official Japanese website. The launch enables Japanese companies to monitor, analyze, and proactively manager their IT environments on a Japanese-language platform while receiving support from domestic offices. Through its local subsidiary and Japanese-language support, Nexthink will strengthen its service framework in the Japanese market and provide robust support for Japanese companies' DEX initiatives.

“The Japanese market is ideally suited to DEX adoption,” commented Pedro Bados, CEO, Nexthink. “While the customer experience has long been centred by businesses, the employee experience has largely been ignored until now. However, in the era of hybrid and flexible work, of AI-powered digital transformation, and increasing IT stack complexity, it’s no longer possible to ignore the impact and importance of good DEX. Japanese companies have invested billions in best-in-class solutions yet are still struggling to see the ROI of these outlays. At Nexthink, we’re dedicated to unlocking that value through comprehensive localization of our products and technologies, and by growing our Japanese team to support our growing customer base.”

Takeshi Hagino, the newly appointed as Japan-entity President, is an executive with over 30 years of experience in the IT industry including serving as president of IBM Japan and Citrix Japan. Hagino will serve as the leader of Nexthink’s Japan entity, responsible for business expansion and customer base development in the Japanese market.

Hagino said, “Improving employees' digital experience has become essential for strengthening the competitiveness of Japanese companies. As representative of Nexthink in Japan, I will leverage my accumulated experience to contribute to solving IT challenges faced by Japanese customers and promoting work style reform. I fully expect this will serve as a catalyst for strengthening the global competitiveness of Japanese companies."

Through the establishment of this Japanese subsidiary, Nexthink will further strengthen their support framework for Japanese companies through Japanese-language products and a local team. Moving forward, the company aims to expand its business in Japan and create customer value by collaborating with partner companies and enhancing domestic implementation support systems. Under the vision of "See Everything, Fix Anything," Nexthink will continue to provide innovative solutions that support new ways of working in the digital age from an IT perspective.

 

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Nexthink Launches New Japanese Entity

Nexthink announces the establishment of its Japanese subsidiary, Nexthink LLC, as well as the appointment of Takeshi Hagino as Japan President. 

With this move, Nexthink will make a full-scale entry into the Japanese market and begin providing cutting-edge DEX management software to domestic enterprises.

Nexthink LLC has established an office in Minato-ku, Tokyo, to begin full-scale operations from today. In conjunction with the establishment of this Japanese subsidiary, Nexthink has also launched the Japanese version of the Nexthink platform and simultaneously released its official Japanese website. The launch enables Japanese companies to monitor, analyze, and proactively manager their IT environments on a Japanese-language platform while receiving support from domestic offices. Through its local subsidiary and Japanese-language support, Nexthink will strengthen its service framework in the Japanese market and provide robust support for Japanese companies' DEX initiatives.

“The Japanese market is ideally suited to DEX adoption,” commented Pedro Bados, CEO, Nexthink. “While the customer experience has long been centred by businesses, the employee experience has largely been ignored until now. However, in the era of hybrid and flexible work, of AI-powered digital transformation, and increasing IT stack complexity, it’s no longer possible to ignore the impact and importance of good DEX. Japanese companies have invested billions in best-in-class solutions yet are still struggling to see the ROI of these outlays. At Nexthink, we’re dedicated to unlocking that value through comprehensive localization of our products and technologies, and by growing our Japanese team to support our growing customer base.”

Takeshi Hagino, the newly appointed as Japan-entity President, is an executive with over 30 years of experience in the IT industry including serving as president of IBM Japan and Citrix Japan. Hagino will serve as the leader of Nexthink’s Japan entity, responsible for business expansion and customer base development in the Japanese market.

Hagino said, “Improving employees' digital experience has become essential for strengthening the competitiveness of Japanese companies. As representative of Nexthink in Japan, I will leverage my accumulated experience to contribute to solving IT challenges faced by Japanese customers and promoting work style reform. I fully expect this will serve as a catalyst for strengthening the global competitiveness of Japanese companies."

Through the establishment of this Japanese subsidiary, Nexthink will further strengthen their support framework for Japanese companies through Japanese-language products and a local team. Moving forward, the company aims to expand its business in Japan and create customer value by collaborating with partner companies and enhancing domestic implementation support systems. Under the vision of "See Everything, Fix Anything," Nexthink will continue to provide innovative solutions that support new ways of working in the digital age from an IT perspective.

 

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80% of respondents agree that the IT role is shifting from operators to orchestrators, according to the 2026 IT Trends Report: The Human Side of Autonomous IT from SolarWinds ...

40% of organizations deploying AI will implement dedicated AI observability tools by 2028 to monitor model performance, bias and outputs, according to Gartner ...

Until AI-powered engineering tools have live visibility of how code behaves at runtime, they cannot be trusted to autonomously ensure reliable systems, according to the State of AI-Powered Engineering Report 2026 report from Lightrun. The report reveals that a major volume of manual work is required when AI-generated code is deployed: 43% of AI-generated code requires manual debugging in production, even after passing QA or staging tests. Furthermore, an average of three manual redeploy cycles are required to verify a single AI-suggested code fix in production ...

Many organizations describe AI as strategic, but they do not manage it strategically. When AI plans are disconnected from strategy, detached from organizational learning, and protected from serious assumptions testing, the problem is no longer technical immaturity; it is a failure of management discipline ... Executives too often tell organizations to "use AI" before they define what AI is supposed to change. The problem deepens in organizations where strategy isn't well articulated in the first place ...

Across the enterprise technology landscape, a quiet crisis is playing out. Organizations have run hundreds, sometimes thousands, of generative AI pilots. Leadership has celebrated the proof of concept (POCs) ... Industry experience points to a sobering reality: only 5-10% of AI POCs that progress to the pilot stage successfully reach scaled production. The remaining 90% fail because the enterprise environment around them was never ready to absorb them, not the AI models ...

Today's modern systems are not what they once were. Organizations now rely on distributed systems, event-driven workflows, hybrid and multi-cloud environments and continuous delivery pipelines. While each adds flexibility, it also introduces new, often invisible failures. Development speed is no longer the primary bottleneck of innovation. Reliability is ...

Seeing is believing, or in this case, seeing is understanding, according to New Relic's 2025 Observability Forecast for Retail and eCommerce report. Retailers who want to provide exceptional customer experiences while improving IT operations efficiency are leaning on observability ... Here are five key takeaways from the report ...

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Reliability is no longer proven by uptime alone, according to the The SRE Report 2026 from LogicMonitor. In the AI era, it is experienced through speed, consistency, and user trust, and increasingly judged by business impact. As digital services grow more complex and AI systems move into production, traditional monitoring approaches are struggling to keep pace, increasing the need for AI-first observability that spans applications, infrastructure, and the Internet ...

If AI is the engine of a modern organization, then data engineering is the road system beneath it. You can build the most powerful engine in the world, but without paved roads, traffic signals, and bridges that can support its weight, it will stall. In many enterprises, the engine is ready. The roads are not ...