Fluke Networks introduced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in less than a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.
Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analyzers, PC utilities,and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customizable, handheld tool with a one-button auto test feature that offers users the fastest2 way to troubleshoot end-user issues that generally take up 25 percent of a network technician’s workday to resolve.
Fluke Networks’ VP of the Enterprise Network Analysis Business, Gary Ger, says, "Connectivity and performance problems can hide in a variety of places throughout the network, and today's frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organizations deploy a technician to fix the problem, but many do not have standardized testing processes, and today's tools can be complex and time consuming. The automated OneTouch AT was specifically designed to address these challenges, saving an organization, on average, approximately one man-week of troubleshooting each month."
A summary of the OneTouch AT tester’s key features include:
- One button auto test for faster problem identification
- Ability to test 802.11 a/b/g/n Wi-Fi,gigabit Ethernet copper and fiber
- In-line copper and fiber packet capture
- Cable wire-mapping, Power-Over-Ethernet (PoE), and link testing
- Remote access for enhanced collaboration with colleagues to speed problem resolution
- Network and service performance analysis
- Standardized, automated test scripts to ensure even the most novice user can troubleshoot problems
- New form factor with smartphone touchscreen and enhanced ruggedness for durability in the field
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