BMC entered into a multi-year agreement to deliver BMC Helix service and operations management solutions on Google Cloud.
Customers get a secure, low-latency cloud infrastructure, and streamlined access to Google Cloud capabilities that give companies of all sizes access to an enterprise-grade solution on their journey to become an ADE.
Google Cloud’s focus on supporting global enterprise customers with data analytics and contact-center AI, coupled with the BMC Helix platform’s open, micro-services-based architecture, now provides even more companies with the innovation and technology choices they need to succeed amid ever-changing market dynamics.
“Bringing BMC’s platform to Google Cloud will enable businesses to quickly deploy and scale its enterprise automation capabilities in a secure and trusted environment,” said Janet Kennedy, VP, North America at Google Cloud.
The BMC Helix platform currently provides customers with the choice of using a variety of Google Cloud technology integrations, including:
- Google Translate for virtual agents, chatbots
- Google Analytics for measuring service experiences
- BMC Helix Discovery utilizing Google Identity-Aware Proxy (IAP) for deep, secure dynamic Google Cloud estate mapping
“We bring customers choice without compromise,” said Margaret Lee, Senior VP and GM of Digital Service and Operations Management at BMC. “Partnering with a premier, highly-valued cloud provider like Google Cloud supports our multi-cloud strategy to give our customers access to best-in-class enterprise service and operations management solutions whenever and wherever they’re needed. Our unique approach, innovative solutions, and strategic relationships will continue to provide our customers with the options they need now and into the future.”
As a result of the partnership’s initial collaboration, the BMC Helix ITSM solution will be available on Google Cloud in the U.S. in early summer 2022.
The Latest
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...