EasyVista announced the release of their 2023.3 product version, which incorporates critical updates to improve the user experience and enhancements to the platform's case management capabilities.
Michael Cohen, CTO of EasyVista comments, “The 2023.3 product release continues to show EasyVista’s commitment to creating a world-class product for our customers. Our team works hard to build solutions that make IT service management and operations easier—for your budget, for your employees, and for your clients. It’s clear we are doing just that.”
The 2023.3 release introduces enhanced case management capabilities to help line of business leaders deliver and support enterprise service management for employees with the addition of case action forms for easier processing and a metrics view for user case scores. This new release further improves the end-to-end IT Services experience for I&O leaders through multiple quality-of-life features including advanced analytics capabilities for Green IT. The addition of Advanced IT Health Status now allows for the monitoring of “cluster” type environments, e.g., load balancing. EasyVista users will also experience enhanced cross-product integrations with new service templates for Azure, CrowdStrike, VMware, Aruba, and others.
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