Mux announced an integration with New Relic that delivers end-to-end visibility into streaming video products across platforms.
Engineering and operations teams can now correlate Mux Data with application and infrastructure performance in the New Relic platform to quickly detect and troubleshoot issues, ensuring a consistently high Quality of Experience (QoE). This allows organizations to gain access to a comprehensive monitoring solution that covers the entire streaming workflow, leading to viewer engagement and customer retention.
Integrating Mux with the New Relic unified data platform gives users a "single pane of glass” view of all the possible issues that might impact the viewer experience.
The Mux and New Relic integration allow users to:
- Proactively improve service quality with alerts on signals, like viewer count changes and playback failures, correlated with client-side signals, like crashes and error rates.
- Analyze user sessions in full detail, with a pre-built dashboard to see the complex interactions between the video player, content delivery network (CDN), client app, and backend services.
- Monitor performance across devices with a rich, combined dataset of video analytics and data from web-based environments, mobile, Smart TVs, and Roku to unlock new insights about app and customer behavior.
“In today's fast-paced digital landscape, errors and downtime can mean significant loss in revenue—so maintaining optimal viewer experiences and ensuring seamless backend operations are crucial for media and entertainment businesses,” said Manav Khurana, Chief Product Officer at New Relic. “Offering enhanced observability across the entire customer video experience, Mux and New Relic are together providing engineers the data needed to detect and resolve issues at lightning speed, ensuring a consistently high quality of experience without wasting time switching between tools.”
“Mux is deeply focused on empowering our customers to deliver the absolute best streaming experience to their viewers,” commented Mux CEO and Co founder, Jon Dahl. “By supercharging Mux Data with New Relic, we are creating a microscope-like experience for streaming app developers and operations teams. They get a full, detailed picture of the end-to-end streaming experience, including video playback and app performance.”
The Mux integration with New Relic is available at no additional cost to all New Relic full platform users.
The Latest
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...