Compuware introduced the latest version of its Mobile Data Operator Solution at Mobile World Congress 2011in Barcelona, Spain. This new release helps mobile operators improve customer experience with end-to-end visibility into the entire mobile service delivery chain.
Often, the first time that a mobile operator becomes aware of a data service problem is when the customer calls to complain. Compuware’s end-to-end view allows mobile operators to quickly pinpoint performance problems and fix them before the business is impacted, saving money and improving customer satisfaction.
In this new Mobile Data Operator Solution release, Compuware introduces “Insight,” a new feature that allows mobile operators to measure the real-time, end-to-end performance of the services their customers use most (i.e. Facebook, Google, Yahoo!, YouTube etc.). Capabilities of the new Insight feature include:
* Single, End-to-End View into Customer Experience: Insight provides a single view of the user's real-time experience on the mobile operator's network. This allows operators to not only see problems before they start to impact their customers, but also enables them to clearly pinpoint and identify the cause of the problem. No other solution on the market today can provide this type of detail.
* SaaS-based, “Pay-as-You-Go” Service: Insight is delivered as a SaaS-based “pay as you go” service that can be up and running in a matter of hours. Insight requires absolutely no changes or additions to a mobile operator’s existing data network or their IT infrastructure, and it can be accessed from anywhere using any of the common web browsers.
* Standalone and Integration Capabilities: Insight can be used standalone, or it can be integrated into the “Management” component of the solution to provide a complete, end-to-end view using a single “Command Center” interface. The interface can provide a wide variety of role-specific reporting, alerts and deep-dive troubleshooting that can be extensively customized to meet the needs of individual customers.
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