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GDPR and the Need for a Smart Approach to Service Assurance

Michael Segal

Following the introduction of the EU General Data Protection Regulation, or GDPR, on May 25 this year, organizations across the globe with customers and suppliers in the European Union have been working to ensure they are compliant, and bringing the subject of data projection to the front of everyone's mind.

It's little surprise that network security and information assurance are key to complying with the GDPR; the regulation includes a requirement for measures to be put in place that will mitigate the risk associated with assuring the availability and integrity of an organization's information in the event of an attack or outage, for example.

Article 32 is concerned with confidentiality, integrity, availability and resilience of processing systems and data, and with the speed at which availability and access to personal data can be restored in the event of downtime resulting for a breach or network outage. Of course, as the information protected by the GDPR and other similar regulations constantly traverses the network, it's important to assure its availability, reliability and responsiveness. Indeed, not only is this important for regulatory compliance, it should be high on the list of priorities for any business.

Given the size and complexity of today's IT networks, however, it can be almost impossible to detect just when and where a security breach or network failure might occur. It's critical, therefore, that businesses have complete visibility over their IT networks, and any applications and services that run on those networks, in order to protect their customers' information, assure uninterrupted service delivery and, of course, comply with the GDPR.

Insight and Intelligence

The volume of data being produced has exploded in recent years and this is only set to continue, with analysts predicting a tenfold increase within the next decade, 60 percent of which will be generated by enterprises.

Much of this will comprise what the GDPR, and other regulations such as PCI-DSS and HIPAA, define as personal data: the personal email addresses, phone numbers, IP addresses and credit card information that may be collected and recorded by a business. For compliance purposes, it's important that networking teams are able to understand how this data traverses their organization's networks, the paths it will take and where it will be stored.

Keeping track of this information requires full visibility across the entire network, including data centers, applications and the cloud. To comply with regulatory requirements around the processing of data, as well as for service and security assurance, businesses should consider a smart approach to the way they handle data. Such an approach would involve monitoring all "wire data" information, that is every action and transaction that traverses an organization's service delivery infrastructure, and continuously analyzing it and compressing it into metadata at its source. This "smart data" is normalized, organized, and structured in a service and security contextual fashion in real time. The inherent intelligence of the metadata enables analytics tools to clearly understand application performance, infrastructure complexities, service dependencies and, importantly for GDPR compliance, any threats or anomalies.

Essentially, continuous monitoring of this wire data means that businesses can have access to contextualized data that will provide them with the real-time, actionable insights they need for assurance of effective, resilient and secure infrastructure, crucial for complying with the GDPR, not to mention for much of modern business activity.

More at Stake than Ever

The recent implementation of the GDPR means that any organization that processes the personal data of UK citizens, regardless of where in the world that organization is located, is now within the scope of the law. Much has been written over the past year on the eye-watering financial penalties that could be imposed on any company found to be neglectful in fulfilling its duty to protect the privacy of that data. The privacy and protection of personal data have always been considerations for a business, but with the prospect of facing fines of up to €20 million or four percent of annual turnover, there is more at stake for businesses than ever before.

With robust protection in place, and with visibility, insight and intelligence delivering assurance of complete network availability, businesses across the world breathe a little easier that the reliability of their networks, and of the applications that run on those networks, meet the requirements of the GDPR.

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GDPR and the Need for a Smart Approach to Service Assurance

Michael Segal

Following the introduction of the EU General Data Protection Regulation, or GDPR, on May 25 this year, organizations across the globe with customers and suppliers in the European Union have been working to ensure they are compliant, and bringing the subject of data projection to the front of everyone's mind.

It's little surprise that network security and information assurance are key to complying with the GDPR; the regulation includes a requirement for measures to be put in place that will mitigate the risk associated with assuring the availability and integrity of an organization's information in the event of an attack or outage, for example.

Article 32 is concerned with confidentiality, integrity, availability and resilience of processing systems and data, and with the speed at which availability and access to personal data can be restored in the event of downtime resulting for a breach or network outage. Of course, as the information protected by the GDPR and other similar regulations constantly traverses the network, it's important to assure its availability, reliability and responsiveness. Indeed, not only is this important for regulatory compliance, it should be high on the list of priorities for any business.

Given the size and complexity of today's IT networks, however, it can be almost impossible to detect just when and where a security breach or network failure might occur. It's critical, therefore, that businesses have complete visibility over their IT networks, and any applications and services that run on those networks, in order to protect their customers' information, assure uninterrupted service delivery and, of course, comply with the GDPR.

Insight and Intelligence

The volume of data being produced has exploded in recent years and this is only set to continue, with analysts predicting a tenfold increase within the next decade, 60 percent of which will be generated by enterprises.

Much of this will comprise what the GDPR, and other regulations such as PCI-DSS and HIPAA, define as personal data: the personal email addresses, phone numbers, IP addresses and credit card information that may be collected and recorded by a business. For compliance purposes, it's important that networking teams are able to understand how this data traverses their organization's networks, the paths it will take and where it will be stored.

Keeping track of this information requires full visibility across the entire network, including data centers, applications and the cloud. To comply with regulatory requirements around the processing of data, as well as for service and security assurance, businesses should consider a smart approach to the way they handle data. Such an approach would involve monitoring all "wire data" information, that is every action and transaction that traverses an organization's service delivery infrastructure, and continuously analyzing it and compressing it into metadata at its source. This "smart data" is normalized, organized, and structured in a service and security contextual fashion in real time. The inherent intelligence of the metadata enables analytics tools to clearly understand application performance, infrastructure complexities, service dependencies and, importantly for GDPR compliance, any threats or anomalies.

Essentially, continuous monitoring of this wire data means that businesses can have access to contextualized data that will provide them with the real-time, actionable insights they need for assurance of effective, resilient and secure infrastructure, crucial for complying with the GDPR, not to mention for much of modern business activity.

More at Stake than Ever

The recent implementation of the GDPR means that any organization that processes the personal data of UK citizens, regardless of where in the world that organization is located, is now within the scope of the law. Much has been written over the past year on the eye-watering financial penalties that could be imposed on any company found to be neglectful in fulfilling its duty to protect the privacy of that data. The privacy and protection of personal data have always been considerations for a business, but with the prospect of facing fines of up to €20 million or four percent of annual turnover, there is more at stake for businesses than ever before.

With robust protection in place, and with visibility, insight and intelligence delivering assurance of complete network availability, businesses across the world breathe a little easier that the reliability of their networks, and of the applications that run on those networks, meet the requirements of the GDPR.

Hot Topics

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An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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