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One Body, Many Parts: Bridging Your Organization's Business Service Gap

Bob Johnson

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end, that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem.

And just as with a body, it is imperative that the many parts operate in unison with each other to ensure optimal health and function, so too is it imperative that the various constituent elements in an organization are aligned and cooperate in an accord to achieve optimal performance.

One common source of organizational disconnect, which disrupts the performance of the whole, is the fundamental challenge in bridging the gap between IT Operations and the business itself. IT Operations oftentimes exists in a silo, segregated from the rest of the organization, believed to be working behind the scenes to keep the customer and employee facing services online and accessible.

It is easy for IT to operate in a vacuum in most organizations because they have little (if any) input on what would traditionally be considered the core business. There's an often-employed expression in (American) football that is along these lines: if you don't hear the name of an offensive lineman during the game, it's a good thing: it means he's doing his job. And in many cases, IT Operations is viewed similarly. While they're – in reality – involved in all phases, ensuring availability of critical business services, we're generally only cognizant of their presence if something has gone wrong and needs to be fixed.

One natural consequence of this segregation is that IT Ops does not generally have a business-centric view of the world. Their epistemological framework is all nuts and bolts, servers and applications, switches, routers and firewalls. They're not necessarily attuned to how core IT components ultimately resolve to critical business services that employees and customers depend upon. In short: there's a substantive and natural gap between IT Ops and the business itself, and this gap will inevitably manifest itself in outages or other negative consequences if it is not bridged.

So that's the problem. Then what's a step towards the solution? A discovery and mapping system that translates the "nuts and bolts" into a business service-centric and top-down view of the organization. With such a system, IT Ops would also be in a better position to perform its change impact analyses in support of the overall organizational ecosystem.

There is little doubt that a change impact analysis can be of great value to your organization in improving business service quality, and facilitating more efficient IT operations. The decision is really in choosing the right discovery and mapping system that would get the job done more quickly and accurately while making your life easier.

In short: many parts behaving as one body, will promote harmony and efficiency within your organization.

Bob Johnson is CMO at Neebula.

Hot Topics

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IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul

One Body, Many Parts: Bridging Your Organization's Business Service Gap

Bob Johnson

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end, that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem.

And just as with a body, it is imperative that the many parts operate in unison with each other to ensure optimal health and function, so too is it imperative that the various constituent elements in an organization are aligned and cooperate in an accord to achieve optimal performance.

One common source of organizational disconnect, which disrupts the performance of the whole, is the fundamental challenge in bridging the gap between IT Operations and the business itself. IT Operations oftentimes exists in a silo, segregated from the rest of the organization, believed to be working behind the scenes to keep the customer and employee facing services online and accessible.

It is easy for IT to operate in a vacuum in most organizations because they have little (if any) input on what would traditionally be considered the core business. There's an often-employed expression in (American) football that is along these lines: if you don't hear the name of an offensive lineman during the game, it's a good thing: it means he's doing his job. And in many cases, IT Operations is viewed similarly. While they're – in reality – involved in all phases, ensuring availability of critical business services, we're generally only cognizant of their presence if something has gone wrong and needs to be fixed.

One natural consequence of this segregation is that IT Ops does not generally have a business-centric view of the world. Their epistemological framework is all nuts and bolts, servers and applications, switches, routers and firewalls. They're not necessarily attuned to how core IT components ultimately resolve to critical business services that employees and customers depend upon. In short: there's a substantive and natural gap between IT Ops and the business itself, and this gap will inevitably manifest itself in outages or other negative consequences if it is not bridged.

So that's the problem. Then what's a step towards the solution? A discovery and mapping system that translates the "nuts and bolts" into a business service-centric and top-down view of the organization. With such a system, IT Ops would also be in a better position to perform its change impact analyses in support of the overall organizational ecosystem.

There is little doubt that a change impact analysis can be of great value to your organization in improving business service quality, and facilitating more efficient IT operations. The decision is really in choosing the right discovery and mapping system that would get the job done more quickly and accurately while making your life easier.

In short: many parts behaving as one body, will promote harmony and efficiency within your organization.

Bob Johnson is CMO at Neebula.

Hot Topics

The Latest

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

Image
Azul