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One Body, Many Parts: Bridging Your Organization's Business Service Gap

Bob Johnson

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end, that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem.

And just as with a body, it is imperative that the many parts operate in unison with each other to ensure optimal health and function, so too is it imperative that the various constituent elements in an organization are aligned and cooperate in an accord to achieve optimal performance.

One common source of organizational disconnect, which disrupts the performance of the whole, is the fundamental challenge in bridging the gap between IT Operations and the business itself. IT Operations oftentimes exists in a silo, segregated from the rest of the organization, believed to be working behind the scenes to keep the customer and employee facing services online and accessible.

It is easy for IT to operate in a vacuum in most organizations because they have little (if any) input on what would traditionally be considered the core business. There's an often-employed expression in (American) football that is along these lines: if you don't hear the name of an offensive lineman during the game, it's a good thing: it means he's doing his job. And in many cases, IT Operations is viewed similarly. While they're – in reality – involved in all phases, ensuring availability of critical business services, we're generally only cognizant of their presence if something has gone wrong and needs to be fixed.

One natural consequence of this segregation is that IT Ops does not generally have a business-centric view of the world. Their epistemological framework is all nuts and bolts, servers and applications, switches, routers and firewalls. They're not necessarily attuned to how core IT components ultimately resolve to critical business services that employees and customers depend upon. In short: there's a substantive and natural gap between IT Ops and the business itself, and this gap will inevitably manifest itself in outages or other negative consequences if it is not bridged.

So that's the problem. Then what's a step towards the solution? A discovery and mapping system that translates the "nuts and bolts" into a business service-centric and top-down view of the organization. With such a system, IT Ops would also be in a better position to perform its change impact analyses in support of the overall organizational ecosystem.

There is little doubt that a change impact analysis can be of great value to your organization in improving business service quality, and facilitating more efficient IT operations. The decision is really in choosing the right discovery and mapping system that would get the job done more quickly and accurately while making your life easier.

In short: many parts behaving as one body, will promote harmony and efficiency within your organization.

Bob Johnson is CMO at Neebula.

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

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One Body, Many Parts: Bridging Your Organization's Business Service Gap

Bob Johnson

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end, that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem.

And just as with a body, it is imperative that the many parts operate in unison with each other to ensure optimal health and function, so too is it imperative that the various constituent elements in an organization are aligned and cooperate in an accord to achieve optimal performance.

One common source of organizational disconnect, which disrupts the performance of the whole, is the fundamental challenge in bridging the gap between IT Operations and the business itself. IT Operations oftentimes exists in a silo, segregated from the rest of the organization, believed to be working behind the scenes to keep the customer and employee facing services online and accessible.

It is easy for IT to operate in a vacuum in most organizations because they have little (if any) input on what would traditionally be considered the core business. There's an often-employed expression in (American) football that is along these lines: if you don't hear the name of an offensive lineman during the game, it's a good thing: it means he's doing his job. And in many cases, IT Operations is viewed similarly. While they're – in reality – involved in all phases, ensuring availability of critical business services, we're generally only cognizant of their presence if something has gone wrong and needs to be fixed.

One natural consequence of this segregation is that IT Ops does not generally have a business-centric view of the world. Their epistemological framework is all nuts and bolts, servers and applications, switches, routers and firewalls. They're not necessarily attuned to how core IT components ultimately resolve to critical business services that employees and customers depend upon. In short: there's a substantive and natural gap between IT Ops and the business itself, and this gap will inevitably manifest itself in outages or other negative consequences if it is not bridged.

So that's the problem. Then what's a step towards the solution? A discovery and mapping system that translates the "nuts and bolts" into a business service-centric and top-down view of the organization. With such a system, IT Ops would also be in a better position to perform its change impact analyses in support of the overall organizational ecosystem.

There is little doubt that a change impact analysis can be of great value to your organization in improving business service quality, and facilitating more efficient IT operations. The decision is really in choosing the right discovery and mapping system that would get the job done more quickly and accurately while making your life easier.

In short: many parts behaving as one body, will promote harmony and efficiency within your organization.

Bob Johnson is CMO at Neebula.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...