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Only 57% of Critical IT Infrastructure Issues Are Detected Before Business Impact

Pete Goldin
APMdigest

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey.

Additional key findings include:

■ Uptime is the leading KPI for IT operations, used by 89% of respondents — 51% of respondents track uptime in real time, while 19% track it daily.

■ Organizations are least likely to monitor KPIs in the cloud environment (only 20% do so). In contrast, more than 70% of organizations monitor KPIs across their networks, databases, applications and storage.

■ Only 29% of respondents consistently meet or exceed their KPI goals. 46% percent of respondents meet their goals most of the time, and 13% meet some of them.

■ Organizations are more likely to meet their KPI goals if they frequently track configuration consistency across more IT domains.

■ IT Operations Analytics tools are more commonly found in large organizations. 47% of organizations with over 10,000 employees use them, compared to 32% of smaller companies.

■ 76% of executives who use IT Operations Analytics find these solutions helpful or extremely helpful in early detection of IT issues.

■ IT executives believe the best way to improve operations excellence is to use better tools for measurement and analysis (28%), use tools to enforce IT best practices (28%), or use tools to detect cross-domain IT configuration issues (22%).

"Although KPI tracking is becoming more and more sophisticated, the fact that less than a third of organizations are meeting their KPI goals is concerning," said Doron Pinhas, CTO, Continuity Software. "Organizations could meet their KPI goals more consistently - and avoid critical issues - if they used better analytics tools more often and more widely, particularly in the cloud."

The 2015 IT Operations Analytics Survey is based on responses from over 200 IT professionals from various industries.

Pete Goldin is Editor and Publisher of APMdigest

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Only 57% of Critical IT Infrastructure Issues Are Detected Before Business Impact

Pete Goldin
APMdigest

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey.

Additional key findings include:

■ Uptime is the leading KPI for IT operations, used by 89% of respondents — 51% of respondents track uptime in real time, while 19% track it daily.

■ Organizations are least likely to monitor KPIs in the cloud environment (only 20% do so). In contrast, more than 70% of organizations monitor KPIs across their networks, databases, applications and storage.

■ Only 29% of respondents consistently meet or exceed their KPI goals. 46% percent of respondents meet their goals most of the time, and 13% meet some of them.

■ Organizations are more likely to meet their KPI goals if they frequently track configuration consistency across more IT domains.

■ IT Operations Analytics tools are more commonly found in large organizations. 47% of organizations with over 10,000 employees use them, compared to 32% of smaller companies.

■ 76% of executives who use IT Operations Analytics find these solutions helpful or extremely helpful in early detection of IT issues.

■ IT executives believe the best way to improve operations excellence is to use better tools for measurement and analysis (28%), use tools to enforce IT best practices (28%), or use tools to detect cross-domain IT configuration issues (22%).

"Although KPI tracking is becoming more and more sophisticated, the fact that less than a third of organizations are meeting their KPI goals is concerning," said Doron Pinhas, CTO, Continuity Software. "Organizations could meet their KPI goals more consistently - and avoid critical issues - if they used better analytics tools more often and more widely, particularly in the cloud."

The 2015 IT Operations Analytics Survey is based on responses from over 200 IT professionals from various industries.

Pete Goldin is Editor and Publisher of APMdigest

Hot Topics

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

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