Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey.
Additional key findings include:
■ Uptime is the leading KPI for IT operations, used by 89% of respondents — 51% of respondents track uptime in real time, while 19% track it daily.
■ Organizations are least likely to monitor KPIs in the cloud environment (only 20% do so). In contrast, more than 70% of organizations monitor KPIs across their networks, databases, applications and storage.
■ Only 29% of respondents consistently meet or exceed their KPI goals. 46% percent of respondents meet their goals most of the time, and 13% meet some of them.
■ Organizations are more likely to meet their KPI goals if they frequently track configuration consistency across more IT domains.
■ IT Operations Analytics tools are more commonly found in large organizations. 47% of organizations with over 10,000 employees use them, compared to 32% of smaller companies.
■ 76% of executives who use IT Operations Analytics find these solutions helpful or extremely helpful in early detection of IT issues.
■ IT executives believe the best way to improve operations excellence is to use better tools for measurement and analysis (28%), use tools to enforce IT best practices (28%), or use tools to detect cross-domain IT configuration issues (22%).
"Although KPI tracking is becoming more and more sophisticated, the fact that less than a third of organizations are meeting their KPI goals is concerning," said Doron Pinhas, CTO, Continuity Software. "Organizations could meet their KPI goals more consistently - and avoid critical issues - if they used better analytics tools more often and more widely, particularly in the cloud."
The 2015 IT Operations Analytics Survey is based on responses from over 200 IT professionals from various industries.
The Latest
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
