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OpsRamp Enters New UK Channel Partnerships

OpsRamp announced the addition of three new IT partners in the UK, expanding the company’s presence in a market (Europe) that has been underserved by AIOps vendors.

OpsRamp’s new UK-based partners:

- Kedron UK, which works with some of the UK’s largest enterprises, government and service provider organisations as a trusted advisor in security, IT operations and service management.

- Tactile Technology, which sells virtualized infrastructure technology to customers across higher education, tech, research, manufacturing and financial services and delivers managed services to SMBs.

- Maple Networks, a next generation IT services provider delivering data, security and cloud solutions that drive real value for customers in sectors including local government, healthcare, legal and financial services.

These IT advisory and implementation firms will resell and/or use OpsRamp to manage client environments, meeting the growing need to efficiently monitor, manage and optimize complex hybrid IT infrastructure and support digital business initiatives. OpsRamp’s modern IT operations management (ITOM) is powered by artificial intelligence, advancing the demand for intelligent automation.

“We’re excited about our strategic partnership with OpsRamp, as the solution is the missing piece in our portfolio and allows us to respond to the challenges we are seeing in the market, which include too much data, too few people and complex hybrid infrastructures. The team at OpsRamp have been exceptional in enabling our team and we are already working on a number of successful projects,” says Roland Stigwood, Managing Director at Kedron.

“We believe OpsRamp will help customers understand the status and health of their infrastructure, map infrastructure to business services, automate as much as possible and be notified of issues when they arise,” says Lee Cassidy, CEO of Tactile Technologies. “We like to say the future of IT operations is to predict, prevent and prevail.”

“There is significant, pent-up demand among our clients and European enterprises in general for solutions that provide real-time AI-based management and monitoring of cloud and on-premises infrastructure,” says Dave Foster, Director at Maple Networks. “OpsRamp has gone further than any other AIOps vendor in terms of developing its capabilities. We are excited to be working with them to support our clients in extracting additional value from their existing systems and digital assets.”

“For OpsRamp this is all about aggressively moving where our competitors are not in order to support the AIOps needs of European enterprises,” says George Bonser, VP of Sales, EMEA at OpsRamp. “With Kedron, Tactile and Maple Networks we have found partners that thoroughly appreciate the IT challenges of local businesses and have formed relationships with many of the region’s IT leaders. We have hit the ground running with all three companies and anticipate significant traction in a short amount of time.”

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OpsRamp Enters New UK Channel Partnerships

OpsRamp announced the addition of three new IT partners in the UK, expanding the company’s presence in a market (Europe) that has been underserved by AIOps vendors.

OpsRamp’s new UK-based partners:

- Kedron UK, which works with some of the UK’s largest enterprises, government and service provider organisations as a trusted advisor in security, IT operations and service management.

- Tactile Technology, which sells virtualized infrastructure technology to customers across higher education, tech, research, manufacturing and financial services and delivers managed services to SMBs.

- Maple Networks, a next generation IT services provider delivering data, security and cloud solutions that drive real value for customers in sectors including local government, healthcare, legal and financial services.

These IT advisory and implementation firms will resell and/or use OpsRamp to manage client environments, meeting the growing need to efficiently monitor, manage and optimize complex hybrid IT infrastructure and support digital business initiatives. OpsRamp’s modern IT operations management (ITOM) is powered by artificial intelligence, advancing the demand for intelligent automation.

“We’re excited about our strategic partnership with OpsRamp, as the solution is the missing piece in our portfolio and allows us to respond to the challenges we are seeing in the market, which include too much data, too few people and complex hybrid infrastructures. The team at OpsRamp have been exceptional in enabling our team and we are already working on a number of successful projects,” says Roland Stigwood, Managing Director at Kedron.

“We believe OpsRamp will help customers understand the status and health of their infrastructure, map infrastructure to business services, automate as much as possible and be notified of issues when they arise,” says Lee Cassidy, CEO of Tactile Technologies. “We like to say the future of IT operations is to predict, prevent and prevail.”

“There is significant, pent-up demand among our clients and European enterprises in general for solutions that provide real-time AI-based management and monitoring of cloud and on-premises infrastructure,” says Dave Foster, Director at Maple Networks. “OpsRamp has gone further than any other AIOps vendor in terms of developing its capabilities. We are excited to be working with them to support our clients in extracting additional value from their existing systems and digital assets.”

“For OpsRamp this is all about aggressively moving where our competitors are not in order to support the AIOps needs of European enterprises,” says George Bonser, VP of Sales, EMEA at OpsRamp. “With Kedron, Tactile and Maple Networks we have found partners that thoroughly appreciate the IT challenges of local businesses and have formed relationships with many of the region’s IT leaders. We have hit the ground running with all three companies and anticipate significant traction in a short amount of time.”

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Most organizations approach OpenTelemetry as a collection of individual tools they need to assemble from scratch. This view misses the bigger picture. OpenTelemetry is a complete telemetry framework with composable components that address specific problems at different stages of organizational maturity. You start with what you need today and adopt additional pieces as your observability practices evolve ...

One of the earliest lessons I learned from architecting throughput-heavy services is that simplicity wins repeatedly: fewer moving parts, loosely coupled execution (fewer synchronous calls), and precise timing metering. You want data and decisions to travel the shortest possible path. The goal is to build a system where every strategy and each line of code (contention is the key metric) complements the decision trees ...

As discussions around AI "autonomous coworkers" accelerate, many industry projections assume that agents will soon operate alongside human staff in making decisions, taking actions, and managing tasks with minimal oversight. But a growing number of critics (including some of the developers building these systems) argue that the industry still has a long way to go to be able to treat AI agents like fully trusted teammates ...

Enterprise AI has entered a transformational phase where, according to Digitate's recently released survey, Agentic AI and the Future of Enterprise IT, companies are moving beyond traditional automation toward Agentic AI systems designed to reason, adapt, and collaborate alongside human teams ...

The numbers back this urgency up. A recent Zapier survey shows that 92% of enterprises now treat AI as a top priority. Leaders want it, and teams are clamoring for it. But if you look closer at the operations of these companies, you see a different picture. The rollout is slow. The results are often delayed. There's a disconnect between what leaders want and what their technical infrastructure can handle ...

Kyndryl's 2025 Readiness Report revealed that 61% of global business and technology leaders report increasing pressure from boards and regulators to prove AI's ROI. As the technology evolves and expectations continue to rise, leaders are compelled to generate and prove impact before scaling further. This will lead to a decisive turning point in 2026 ...

Cloudflare's disruption illustrates how quickly a single provider's issue cascades into widespread exposure. Many organizations don't fully realize how tightly their systems are coupled to thirdparty services, or how quickly availability and security concerns align when those services falter ... You can't avoid these dependencies, but you can understand them ...

If you work with AI, you know this story. A model performs during testing, looks great in early reviews, works perfectly in production and then slowly loses relevance after operating for a while. Everything on the surface looks perfect — pipelines are running, predictions or recommendations are error-free, data quality checks show green; yet outcomes don't meet the ground reality. This pattern often repeats across enterprise AI programs. Take for example, a mid-sized retail banking and wealth-management firm with heavy investments in AI-powered risk analytics, fraud detection and personalized credit-decisioning systems. The model worked well for a while, but transactions increased, so did false positives by 18% ...

Basic uptime is no longer the gold standard. By 2026, network monitoring must do more than report status, it must explain performance in a hybrid-first world. Networks are no longer just static support systems; they are agile, distributed architectures that sit at the very heart of the customer experience and the business outcomes ... The following five trends represent the new standard for network health, providing a blueprint for teams to move from reactive troubleshooting to a proactive, integrated future ...

APMdigest's Predictions Series concludes with 2026 AI Predictions — industry experts offer predictions on how AI and related technologies will evolve and impact business in 2026. Part 5, the final installment, covers AI's impacts on IT teams ...