OpsRamp Launches OpsQ
November 08, 2018
Share this

OpsRamp announced the launch of OpsRamp OpsQ, an intelligent event management, alert correlation, and remediation solution for the hybrid enterprise.

IT operations teams can optimize and automate routine tasks with context and insight at scale by understanding the business impact of an IT issue and ensure rapid service restoration. OpsRamp OpsQ introduces machine learning inference models that learn how frequently specific alert sequences occur and recognize events correlated to the same cause.

With OpsQ, IT operations teams can analyze IT event streams in real-time, extract meaningful insights from events for continuous improvement, drive faster deployments and better collaboration, and reduce downtime with proactive detection. OpsQ displays the critical root-cause alerts from native instrumentation and third-party event streams, suppresses non-emergency alerts, escalates critical events, and integrates with ITSM tools for faster remediation.

OpsRamp OpsQ includes several features to drive greater efficiency within modern IT operational environments, including:

- Inference Models. Enjoy a richer, deeper and more contextual view of your IT incidents using statistical evidence and reasoning with three inference models today:
o Topology-based correlation helps you visualize the upstream and downstream resources that comprise an IT service.
o Clustering-based correlation lets you create rules to correlate events based on their attributes.
o Co-occurrence-based correlation automatically recognizes alerts that are related by the same cause.

- Intelligent Alerting. Proactively identify service disruptions with forecasting and change detection alerts. Detect potential triggers and then speed incident detection by dramatically reducing the volume of alerts, so that IT teams can quickly focus on restoring the IT services that matter the most to the business.

- Alert Correlation. Surface accurate insights for problem isolation by ingesting, understanding and organizing alerts across dynamic and distributed IT environments.

- Alert Escalation. Drive faster mean-time-to-acknowledgement with smart and tailored notifications based on first-responder communication preferences (email, text, voice and chat) for faster reaction times.

- Auto-Incident Routing. Automatically send incidents to an appropriate team for rapid incident response using on-call schedules for your global NOC teams.

- Auto Remediation. Speed execution for incident remediation with automation policies that reduce administrative effort.

“Our service-centric AIOps platform represents a fundamental transformation in how IT operations teams maintain business services and deliver exceptional customer experiences,” said Bhanu Singh,VP of Product Development and Operations for OpsRamp. “OpsQ helps enterprises and managed service providers handle previously unmanageable alert volumes, while OpsRamp’s service and topology maps let you visualize overall business-service health. Together, they’re a modern solution for IT monitoring and management in the hybrid, multi-cloud world.”

Share this

The Latest

March 25, 2019

Data-driven applications are helping drive cloud growth, according to a survey by Unravel Data. The data also reveals that enterprises are most concerned with a lack of sufficient technical talent to properly manage these data systems as well as the perceived high cost of deploying a modern data infrastructure ...

March 21, 2019

Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...

March 20, 2019

Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...

March 19, 2019

"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...

March 18, 2019

Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...

March 15, 2019

Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...

March 14, 2019

What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...

March 13, 2019

What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...

March 12, 2019
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...
March 11, 2019

Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, with a clear emphasis on speed of business, costs, risk, and customer satisfaction, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista ...