Optanix and IP Trade, a Cisco Developer Network partner offering collaboration applications for mission-critical communications, announced the availability of a secure, intelligent service management solution that proactively addresses system monitoring and performance while reducing response times and minimizing downtime.
The solution was created with critical sectors in mind, including energy, financial services, manufacturing, public safety, and transportation.
The Optanix solution automates root cause analysis, identifying and resolving problems before they impact end-users. The partnership between Optanix and IP Trade provides global organizations with innovative service management solutions to help them optimize availability and performance of vital communications systems while creating strong competitive differentiation.
“When Optanix began discussing the partnership opportunity with IP Trade, there were key attributes we knew we had to consider. First, it was a priority to partner with a company that had the same goal of delivering a superior solution to their customers,” said Robert Freeborn, VP of Managed Solutions at Optanix. “Second, we were interested in working with companies that deliver mission critical solutions to the market. Now, with our partnership, financial trading firms and operations control centers that depend on IP Trade for communications have an advanced monitoring and service management solution to optimize availability and performance.”
“The cost of downtime for our customers has the potential to be catastrophic so we are always looking for ways to decrease risk,” said Chris Corridon, Managing Director of IP Trade. “By pairing Optanix’s intelligent service management capabilities with our platform, customers not only reduce risk of downtime, but also streamline the support process and increase system performance.”
The solution will be offered directly through Optanix and IP Trade, as well as their business partners. Unique benefits of the service management solution include:
- Automated, Proactive Management: An automated approach to service availability management delivering proactive insights that enables companies to quickly resolve potential service issues before they have a significant impact on business.
- Highly Secure: Designed to conform to customer data security policies, all data is analyzed and processed within the customer's network where it remains protected and the risk of data breach is minimized.
- Intelligent Support: Incidents are automatically routed to the most qualified technical support engineers to optimize mean time to respond and resolve
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