
Optanix released a mobile app for the Optanix Platform.
Available for iOS and Android smart devices, the app harnesses the power of the Optanix Platform and the new capabilities of release 5.4, which became generally available today. In addition to the new mobile app, release 5.4 adds significant performance and usability enhancements, security updates and new features to the Optanix Platform.
Kelly Ronan, Optanix Senior VP, Product Management, said: “IT teams are frequently mobile during and after the workday, and the app provides them with anytime, anywhere visibility into their IT infrastructure and performance. It enables them to see the whole picture, to focus on what matters, and to actively remediate issues while on the go, ensuring a predictable IT service delivery infrastructure with positive outcomes.”
The mobile app brings the management capabilities of the Optanix Platform to smart devices, providing untethered, on-the-go visibility into IT service levels and incidents in a safe and secure environment.
Users and administrators can conveniently open, update, monitor and search cases, as well as receive notifications, just as desktop users do.
The app features key functions of the Optanix Platform, including the Case List, Incident Dashboard, Device List and Status Table. Other features of the app include voice recognition and text to speech capabilities to support hands-free usage.
The mobile app enables the following:
- More timely response and management of issues – thereby reducing Mean Time to Repair (MTTR) and business impact
- Increased visibility to the status of environments supported by Optanix ITMaaS, and the efforts that the Optanix Support Center is taking to maintain the network
- Efficient and reliable delivery of remote support in and out of normal business hours
- Improved collaboration and organizational responsiveness to minimize service impact
Optanix Platform Release 5.4 provides enhancements that enable user and administrator efficiency. Highlights include:
- Support for the Optanix Mobile App
- A redesign of the platform’s performance management capabilities for improved efficiency and expanded scalability
- A GUI-based tool that ingests Cisco Unified Contact Center ICM scripts, and makes them available for users to view and navigate
- An operating system upgrade that enables new security features and functionality
The Latest
As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...
Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...