Oracle announced that ServiceNow now supports Oracle Cloud Infrastructure (OCI).
Enterprise customers are now able to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow IT Operations Management (ITOM) Visibility application, which gives them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.
Oracle Cloud continues to expand its comprehensive cloud portfolio, which includes 29 Oracle Cloud regions, Oracle Government Cloud, and seven global Oracle-Microsoft Azure Interconnect regions and the most complete support for hybrid cloud strategies. Many global companies choose ServiceNow as the platform of choice for IT Service Management (ITSM) and IT Operations Management. With this integration, enterprise customers now have the ability to discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.
“Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources,” said Scott Twaddle, VP of Product, Industries, and Partnerships, Oracle Cloud Infrastructure. “This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle.”
ServiceNow and Oracle are announcing the integration of ITOM Visibility with OCI so customers can assess inventory and analyze usage of cloud resources within their OCI tenancy. All Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can then be used to monitor availability of those resources for IT services, operations, and support level management. Additionally, combining CMDB content with ServiceNow’s AIOps solution enables customers to monitor workloads deployed in OCI and provide service context with the tag based service mapping.
“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be,” said Jeff Hausman, VP & GM Operations Management (ITOM, ITAM, Security) & Data Foundations at ServiceNow. “Joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations.”
The Latest
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...