PagerDuty introduced Downtime Insurance, a reliability service-level agreement (SLA) to be backed by a multi-million dollar insurance policy.
Downtime Insurance reinforces PagerDuty’s uncompromising commitment to having the industry’s most reliable, available IT operations software. Under the insurance agreement terms, PagerDuty will reimburse customers for profit losses should there come a time when PagerDuty is not available to them during a downtime incident.
“We’ve spent over six years bulletproofing the PagerDuty platform to ensure high availability for our customers,” said PagerDuty CTO and Co-Founder, Andrew Miklas. “Today, 37 of Fortune 100 companies trust PagerDuty to help them deliver highly reliable services. We want our customers to know that we’re truly committed to PagerDuty’s availability, so we’re offering a Downtime Insurance guarantee that reimburses customers for profit losses if they occur.”
PagerDuty’s platform addresses a major flaw in legacy incident management tools, which are often manual processes with outdated tools that were not designed for reliability. PagerDuty helps customers minimize downtime and resolve incidents more quickly — now guaranteed.
PagerDuty has the IT operations industry’s highest levels of redundancy and features several high-availability best practices, including:
- Multiple data centers across multiple hosting providers geographically
- Multiple, redundant telephony providers across each notification channel
- Proprietary technology for tracking alert delivery through all providers and for automatically re-routing if delivery is slow
- Rapid scaling capabilities to support any size business
- “Failure Friday” weekly testing during which PagerDuty proactively looks for weaknesses in its infrastructure and fixes them
Downtime Insurance is available now for customers on PagerDuty’s Enterprise Plan.
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