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PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

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PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

The Latest

80% of respondents agree that the IT role is shifting from operators to orchestrators, according to the 2026 IT Trends Report: The Human Side of Autonomous IT from SolarWinds ...

40% of organizations deploying AI will implement dedicated AI observability tools by 2028 to monitor model performance, bias and outputs, according to Gartner ...

Until AI-powered engineering tools have live visibility of how code behaves at runtime, they cannot be trusted to autonomously ensure reliable systems, according to the State of AI-Powered Engineering Report 2026 report from Lightrun. The report reveals that a major volume of manual work is required when AI-generated code is deployed: 43% of AI-generated code requires manual debugging in production, even after passing QA or staging tests. Furthermore, an average of three manual redeploy cycles are required to verify a single AI-suggested code fix in production ...

Many organizations describe AI as strategic, but they do not manage it strategically. When AI plans are disconnected from strategy, detached from organizational learning, and protected from serious assumptions testing, the problem is no longer technical immaturity; it is a failure of management discipline ... Executives too often tell organizations to "use AI" before they define what AI is supposed to change. The problem deepens in organizations where strategy isn't well articulated in the first place ...

Across the enterprise technology landscape, a quiet crisis is playing out. Organizations have run hundreds, sometimes thousands, of generative AI pilots. Leadership has celebrated the proof of concept (POCs) ... Industry experience points to a sobering reality: only 5-10% of AI POCs that progress to the pilot stage successfully reach scaled production. The remaining 90% fail because the enterprise environment around them was never ready to absorb them, not the AI models ...

Today's modern systems are not what they once were. Organizations now rely on distributed systems, event-driven workflows, hybrid and multi-cloud environments and continuous delivery pipelines. While each adds flexibility, it also introduces new, often invisible failures. Development speed is no longer the primary bottleneck of innovation. Reliability is ...

Seeing is believing, or in this case, seeing is understanding, according to New Relic's 2025 Observability Forecast for Retail and eCommerce report. Retailers who want to provide exceptional customer experiences while improving IT operations efficiency are leaning on observability ... Here are five key takeaways from the report ...

Technology leaders across the federal landscape are facing, and will continue to face, an uphill battle when it comes to fortifying their digital environments against hostile and persistent threat actors. On one hand, they are being asked to push digital transformation ... On the other hand, they are facing the fiscal uncertainty of continuing resolutions (CR) and government shutdowns looming near and far. In the face of these challenges, CIOs, CTOs, and CISOs must figure out how to modernize legacy systems and infrastructure while doing more with less and still defending against external and internal threats ...

Reliability is no longer proven by uptime alone, according to the The SRE Report 2026 from LogicMonitor. In the AI era, it is experienced through speed, consistency, and user trust, and increasingly judged by business impact. As digital services grow more complex and AI systems move into production, traditional monitoring approaches are struggling to keep pace, increasing the need for AI-first observability that spans applications, infrastructure, and the Internet ...

If AI is the engine of a modern organization, then data engineering is the road system beneath it. You can build the most powerful engine in the world, but without paved roads, traffic signals, and bridges that can support its weight, it will stall. In many enterprises, the engine is ready. The roads are not ...