PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues.
The agreement extends the decade-plus collaboration between PagerDuty and AWS.
The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.
Key highlights of the PagerDuty and AWS decade-plus relationship:
- The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
- Eight different Amazon properties leverage PagerDuty for Incident Management
- Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
- PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes
The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.
The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources.
PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.”
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