Skip to main content

PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...

PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...