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PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

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Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

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Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

PagerDuty Renews Strategic Collaboration Agreement with AWS

PagerDuty renewed its global strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to leverage advanced generative AI services from AWS within the PagerDuty Operations Cloud to enhance the detection and remediation of operational IT issues. 

The agreement extends the decade-plus collaboration between PagerDuty and AWS.

The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle. PagerDuty empowers teams to detect and diagnose disruptive events, mobilize the right team members to respond and streamline infrastructure and workflows across digital operations. The continuing collaboration between PagerDuty and AWS empowers joint customers to leverage the capabilities of the PagerDuty Operations Cloud, helping them to become operationally resilient and future-proof their business through the power of AI and automation.

Key highlights of the PagerDuty and AWS decade-plus relationship:

  • The collaboration between PagerDuty and AWS began in 2013 and currently serves 6,000 joint customers
  • Eight different Amazon properties leverage PagerDuty for Incident Management
  • Incident Manager, a capability of AWS Systems Manager, integrated with PagerDuty in 2022
  • PagerDuty Advance’s capabilities were integrated with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails in 2024 to empower organizations to safely deploy genAI into their incident management processes

The collaboration between PagerDuty and AWS means that customers can easily procure and deploy PagerDuty’s SaaS solutions to manage incidents with agility and reliability. As part of the renewed SCA, the two companies will bring together AWS advanced generative AI services and security features with the PagerDuty Operations Cloud to help customers drive operational efficiency and resilience across key vertical industries, including financial services, manufacturing and travel and hospitality.

The renewal of the SCA highlights how PagerDuty and AWS are working together to deliver enhanced value and flexibility to customers across industries. Recently PagerDuty announced an integration of the Amazon Q index, a feature of Amazon Q Business, that helps PagerDuty users triage and resolve issues faster across more data sources. 

PagerDuty CEO and Chairperson, Jennifer Tejada, said, “The PagerDuty Advance unified user experience, built on Amazon Bedrock and Claude and integrated into Q, means less time lost to incidents and more time for building.” 

The Latest

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.