Pink Elephant has announced the three finalists of the 2011 Innovation of the Year award.
The three finalists are:
- Serena Software
- ServiceNow
- SUMMUS Software
The award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.
A panel of ITSM experts will review the three finalists and choose a winner who best meets the criteria.
The winner will be announced at Pink Elephant’s 16th Annual International IT Service Management Conference and Exhibition in Las Vegas, February 19-22, 2012.
The Innovation of the Year award was first presented in 2008 and must represent a solution broader than a version increase in software. The award considers the following criteria:
* Contribute to changing or significantly evolving the paradigm around support for Service Management process(es)
* Automation of complex workflows and data aggregation across management tools
* Development of framework or standards assisting in gaining adoption of ITIL best practice or providing a unique approach or methodology for the development effort that was especially successful
* Support of organizational change initiative through innovative use of management and monitoring tools and systems
* New services (education, consulting, managed service provision, etc.) that provides value to the ITSM practitioner community
The Latest
A long-running study of DevOps practices ... suggests that any historical gains in MTTR reduction have now plateaued. For years now, the time it takes to restore services has stayed about the same: less than a day for high performers but up to a week for middle-tier teams and up to a month for laggards. The fact that progress is flat despite big investments in people, tools and automation is a cause for concern ...
Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...
IT leaders are driving an increasing number of automation initiatives as a way to stay competitive, reduce costs and scale as they navigate an unpredictable social and economic environment, according to the 2023 State of Automation in IT survey conducted by Jitterbit ...
Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...
Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...
Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...
The majority of organizations across Australia and New Zealand (A/NZ) breached over the last year had personally identifiable information (PII) compromised, but most have not yet modified their data management policies, according to the Cybersecurity and PII Report from ManageEngine ...
A large majority of organizations employ more than one cloud automation solution, and this practice creates significant challenges that are resulting in delays and added costs for businesses, according to Why companies lose efficiency and compliance with cloud automation solutions from Broadcom ...
