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Pink Elephant Announces Finalists For 2011 Innovation Of The Year Award

Pink Elephant has announced the three finalists of the 2011 Innovation of the Year award.

The three finalists are:

- Serena Software
- ServiceNow
- SUMMUS Software

The award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.

A panel of ITSM experts will review the three finalists and choose a winner who best meets the criteria.

The winner will be announced at Pink Elephant’s 16th Annual International IT Service Management Conference and Exhibition in Las Vegas, February 19-22, 2012.

The Innovation of the Year award was first presented in 2008 and must represent a solution broader than a version increase in software. The award considers the following criteria:

* Contribute to changing or significantly evolving the paradigm around support for Service Management process(es)

* Automation of complex workflows and data aggregation across management tools

* Development of framework or standards assisting in gaining adoption of ITIL best practice or providing a unique approach or methodology for the development effort that was especially successful

* Support of organizational change initiative through innovative use of management and monitoring tools and systems

* New services (education, consulting, managed service provision, etc.) that provides value to the ITSM practitioner community

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Pink Elephant Announces Finalists For 2011 Innovation Of The Year Award

Pink Elephant has announced the three finalists of the 2011 Innovation of the Year award.

The three finalists are:

- Serena Software
- ServiceNow
- SUMMUS Software

The award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.

A panel of ITSM experts will review the three finalists and choose a winner who best meets the criteria.

The winner will be announced at Pink Elephant’s 16th Annual International IT Service Management Conference and Exhibition in Las Vegas, February 19-22, 2012.

The Innovation of the Year award was first presented in 2008 and must represent a solution broader than a version increase in software. The award considers the following criteria:

* Contribute to changing or significantly evolving the paradigm around support for Service Management process(es)

* Automation of complex workflows and data aggregation across management tools

* Development of framework or standards assisting in gaining adoption of ITIL best practice or providing a unique approach or methodology for the development effort that was especially successful

* Support of organizational change initiative through innovative use of management and monitoring tools and systems

* New services (education, consulting, managed service provision, etc.) that provides value to the ITSM practitioner community

The Latest

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...