Pink Elephant has announced the three finalists of the 2011 Innovation of the Year award.
The three finalists are:
- Serena Software
- ServiceNow
- SUMMUS Software
The award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.
A panel of ITSM experts will review the three finalists and choose a winner who best meets the criteria.
The winner will be announced at Pink Elephant’s 16th Annual International IT Service Management Conference and Exhibition in Las Vegas, February 19-22, 2012.
The Innovation of the Year award was first presented in 2008 and must represent a solution broader than a version increase in software. The award considers the following criteria:
* Contribute to changing or significantly evolving the paradigm around support for Service Management process(es)
* Automation of complex workflows and data aggregation across management tools
* Development of framework or standards assisting in gaining adoption of ITIL best practice or providing a unique approach or methodology for the development effort that was especially successful
* Support of organizational change initiative through innovative use of management and monitoring tools and systems
* New services (education, consulting, managed service provision, etc.) that provides value to the ITSM practitioner community
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