ScienceLogic Introduces Video Conferencing Management Capabilities
February 28, 2012
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ScienceLogic has added video conferencing management capabilities to its IT operations and dynamic cloud management platform.

Providing support for Cisco TelePresence (Tandberg), Polycom, and LifeSize, ScienceLogic offers the most comprehensive video conferencing management product on the market.

Service providers and corporations can now use a single IT management system to easily manage multi-vendor video conferencing environments, including endpoints and hosted or remote infrastructure, and deploy managed video services with confidence.

ScienceLogic pre-integrates the core management functions that enterprises and service providers need to manage IT operations across today’s complex data center and cloud computing infrastructures, including performance, fault, availability, asset, service desk, automation, and event management. As a result, ScienceLogic monitors the entire IT infrastructure of servers, networks, and storage – not just the video conferencing and telepresence systems – to provide a comprehensive view of video conferencing service quality through a single web console.

Given the bandwidth demands and complex quality of service (QoS) policies required for telepresence deployments, the ability to monitor video conferencing in context with the rest of the IT infrastructure provides better insight into how it is performing and its impact on other applications and systems.

Specifically, ScienceLogic customers have access to video asset and inventory management, health and availability statistics, call detail records, and customizable reporting and dashboards.

In addition, ScienceLogic provides visibility into each video call as it occurs as well as historical analyses to help organizations diagnose problems and optimize future performance.

The ability to maintain a high-quality video conferencing experience frees IT staff to focus on more strategic projects. This includes using ScienceLogic’s built-in multi-tenancy capability to quickly create managed video services, which drive new revenue streams and competitive differentiation.

For example, service providers can easily create branded portals for each customer to monitor the status and performance of their video conferencing and telepresence systems as a value-add service.

In addition, the ScienceLogic platform is customizable to quickly manage new and existing devices, systems and applications, without the need for vendor code changes or services engagements. This enables organizations to manage their collective IT resources now and be prepared to handle changes in the future – such as an acquisition that brings a different vendor’s video conferencing system into the IT mix – for better support of business goals. Also, third-party systems, such as those that offer ticketing, can be easily integrated into the product to streamline workflow.

The ScienceLogic video conferencing management solution is available immediately at no additional cost to existing customers who are using the latest generation of the ScienceLogic product. ScienceLogic charges per device, with a device license costing $150 per device. The ScienceLogic platform is also available via subscription.

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