Serena Software's IT Service Management (ITSM) solution, Serena Service Manager, was named overall winner for Pink Elephant’s 2011 Innovation of the Year Award.
Pink Elephant's Innovation of the Year award is in recognition of a product or service developed by the vendor community that has made the greatest contribution to ITSM in the last calendar year.
An important consideration in recognizing Serena Service Manager as ITIL Innovation of the year is the demonstrated integration of Serena’s service management and release management solutions. Together, Serena Service Manager and Serena Release Manager help bridge the Dev-Ops divide, helping IT organizations ensure that all changes going into production are managed seamlessly, controlled throughout and completely visible.
The two other finalists were:
- ServiceNow for Social IT
- SUMMUS Software for Intelligent IT
Pink Elephant announced the winners of the 2011 ITIL Awards, at its 16th Annual International IT Service Management Conference and Exhibition held at the Bellagio Hotel in Las Vegas from February 19-22nd, 2012.
Each year at Pink Elephant’s conference awards are presented to recognize individual and corporate commitment to ITIL (IT Infrastructure Library) and ITSM (IT Service Management) excellence. The awards honor the best in four categories: ITIL Project of the Year; Innovation of the Year; ITIL Practitioner of the Year and ITIL Case Study of the Year.
Nominations are now being accepted for the 2012 awards which will be presented at the 17th Annual International IT Service Management Conference and Exhibition, taking place February 17-20th, 2013 at the Bellagio Hotel in Las Vegas.
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