ServiceNow Announces New Technology Development Center in Chicago
February 26, 2018
Share this

Chicago Mayor Rahm Emanuel and ServiceNow announced the creation of a new technology Development Center in Chicago’s Fulton Market neighborhood.

The Development Center will be ServiceNow’s first US‑based technology hub outside its Silicon Valley headquarters and West Coast locations. The company will begin hiring top engineering talent immediately and expects to create 150 new jobs over the next two years. Chicago was chosen for the expansion based on its strong network of computer science schools and depth of engineering talent.

“Chicago is strengthening our position as a global tech hub, and ServiceNow’s investment in a Development Center here is another example of our ability to attract some of the top tech companies,” Mayor Emanuel said. “ServiceNow will not just be a great employer but a great addition to Chicago’s thriving community.”

“Mayor Emanuel’s focus on technology is a great fit for ServiceNow and our expanding team – Chicago has some of the brightest technology minds in the country, and at ServiceNow they’ll be able to work on transformative technologies such as machine learning that are shaping the future of work,” said ServiceNow President and CEO John Donahoe, a Chicago‑area native. “ServiceNow is committed to making Chicago one of our technology hubs; the city not only brings us closer to top talent, but also to many of our customers headquartered in the area.”

The ServiceNow Development Center will be temporarily located at co‑working space Industrious, in Chicago’s Fulton Market neighborhood. The company plans to occupy permanent office space in Fulton Market in 2019. Positions within the Development Center will focus on user experience and ServiceNow’s core platform technologies, to meet the needs of its fast‑growing business.

ServiceNow Chief Product Officer Chirantan “CJ” Desai earned his MBA and Master’s Degree in computer science from the University of Illinois Urbana‑Champaign and plans to partner with area universities.

“Many of the leading universities in Chicago and the state of Illinois are working on machine learning and artificial intelligence, technologies that ServiceNow is also advancing through our platform, and we look forward to actively recruiting from these schools, as well as partnering with them on joint research projects in these areas,” he said.

Share this

The Latest

October 01, 2020

The cloud has recently proven to be a vital tool for many organizations to deal with the COVID-19 pandemic by enabling employees to work from home. To me, COVID-19 has clearly shown that work doesn't need to happen at the office. It has strengthened our belief that working from home is going to be the norm for many. The move to the cloud introduces many technical challenges ...

September 30, 2020

Legacy tools traditionally utilized by IT organizations for alerting and on-premises performance monitoring are inadequate in this age of WFH and multi-cloud integration. A true Digital Experience Monitoring (DEM) strategy ensures that optimizing the end-user experience for these tools is critical for better performance and higher productivity ...

September 29, 2020

More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a new study conducted by PagerDuty ...

September 28, 2020

In Episode 9, Sean McDermott, President, CEO and Founder of Windward Consulting Group, joins the AI+ITOPS Podcast to discuss how the pandemic has impacted IT and is driving the need for AIOps ...

September 25, 2020

Michael Olson on the AI+ITOPS Podcast: "I really see AIOps as being a core requirement for observability because it ... applies intelligence to your telemetry data and your incident data ... to potentially predict problems before they happen."

September 24, 2020

Enterprise ITOM and ITSM teams have been welcoming of AIOps, believing that it has the potential to deliver great value to them as their IT environments become more distributed, hybrid and complex. Not so with DevOps teams. It's safe to say they've kept AIOps at arm's length, because they don't think it's relevant nor useful for what they do. Instead, to manage the software code they develop and deploy, they've focused on observability ...

September 23, 2020

The post-pandemic environment has resulted in a major shift on where SREs will be located, with nearly 50% of SREs believing they will be working remotely post COVID-19, as compared to only 19% prior to the pandemic, according to the 2020 SRE Survey Report from Catchpoint and the DevOps Institute ...

September 22, 2020

All application traffic travels across the network. While application performance management tools can offer insight into how critical applications are functioning, they do not provide visibility into the broader network environment. In order to optimize application performance, you need a few key capabilities. Let's explore three steps that can help NetOps teams better support the critical applications upon which your business depends ...

September 21, 2020

In Episode 8, Michael Olson, Director of Product Marketing at New Relic, joins the AI+ITOPS Podcast to discuss how AIOps provides real benefits to IT teams ...

September 18, 2020

Will Cappelli on the AI+ITOPS Podcast: "I'll predict that in 5 years time, APM as we know it will have been completely mutated into an observability plus dynamic analytics capability."