ServiceNow launched ServiceNow Cloud Observability, an integrated end-to-end observability solution for cloud applications.
Powered by Lightstep, which ServiceNow acquired in May 2021, ServiceNow Cloud Observability helps organizations manage the growing scale and complexity of cloud and cloud-native infrastructure and break down siloes for complete visibility across the entire enterprise, all within a unified solution.
With Cloud Observability, IT teams can identify and solve issues faster, making their entire stack of software and services more reliable and resilient.
"Historically, managing cloud and cloud-native applications in enterprise environments has been complex, as many organizations are dependent upon traditional infrastructure and legacy services. This has forced businesses to invest in multiple observability tools to improve application performance across estates, creating massive challenges for IT teams as they navigate siloed visibility to resolve issues," said Ben Sigelman, GM of Cloud Observability and co-founder of Lightstep. "ServiceNow Cloud Observability solves this problem. With a unified, scalable cloud-native observability solution connected to the Now Platform, we are helping digital businesses seamlessly integrate observability into their most essential operations.”
ServiceNow Cloud Observability brings critical telemetry data (logs, metrics, traces) together, enabling teams to improve security, workflows, collaboration, customer and employee experiences, and ROI. Building off existing solutions on the Now Platform, ServiceNow Cloud Observability helps organizations easily identify issues and reduce outages so they can protect revenue and boost customer satisfaction.
ServiceNow Cloud Observability also includes two new capabilities:
- Cloud-Native Logging: In 2022 ServiceNow acquired Era Software. Harnessing Era Software’s cloud-native logging technology, ServiceNow is introducing fully integrated, scalable log management capabilities for cloud-native apps, to give a complete view of all digital user interactions and reduce non-essential data, saving time and resources for DevOps teams.
- Service Graph Connector: Enables organizations to easily pull data from cloud frameworks like OpenTelemetry and Kubernetes directly into ServiceNow IT Operations Management (ITOM) without any additional tooling, connecting cloud insights with IT infrastructure from one solution. Service Graph Connector reduces the time it takes to gain valuable insight into cloud app performance and allows organizations to act faster without sacrificing security.
ServiceNow has been steadily building towards the launch of ServiceNow Cloud Observability through acquisitions of observability providers Lightstep in 2021 and Era Software in 2022 and recent product updates like OpenTelemetry portability and Unified Query Language. These enhancements are the building blocks for ServiceNow Cloud Observability and complete the picture of visibility across the enterprise.
ServiceNow Cloud Observability is generally available now.
The Latest
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...