ServiceNow will partner with NTT Communications to open two new cloud services data centers in Tokyo and Osaka to serve Japanese customers. They are expected to be complete in the first half of 2019.
These strategic investments in Japan reflect ServiceNow’s growth in the Japanese market over the last five years, as well as ServiceNow’s commitment to expanding its business in Japan where digital transformation is accelerating.
The new Japanese data centers are expected to enhance the ServiceNow Nonstop Cloud, which has been designed to support the availability and scalability of global enterprises.
The new data centers will add to ServiceNow’s existing nine data center pairs, which are set up across five continents to meet customers’ location and data sovereignty needs, operating in an “active‑active” mode to provide high‑performing and high‑availability cloud services for its customers.
At the new Tokyo and Osaka sites, ServiceNow is planning to provide the hardware, network services, and software services to deliver the full Now Platform and all partner services.
New and existing Japanese customers will primarily benefit from the ServiceNow Nonstop Cloud being delivered from two Japanese locations, supported by six global support centers. ServiceNow’s follow‑the‑sun global data center operational and customer support includes Japanese‑speaking customer support personnel.
ServiceNow does business across Asia Pacific and Japan (APJ) which includes enterprises across multiple industries and segments.
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