ServiceNow introduced three new solutions built on the Now Platform to help enterprises advance their digital transformation efforts.
Service Operations Workspace, App Engine Management Center and Public Sector Digital Services work across organizations and within the public sector to digitize complex processes and accelerate productivity.
“Today’s business and technology leaders are facing new challenges, from low-code governance to increased demand for faster solutions,” said Chirantan “CJ” Desai, COO at ServiceNow. "... ServiceNow empowers customers with scalable, purpose-built solutions that help them stay a step ahead in serving their own employees, customers, and citizens. The powerful new solutions we’re launching today enable organizations to create better digital experiences for the modern workplace.”
- Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and operations teams to work on the same problem at the same time and solve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.
- App Engine Management Center (AEMC) unleashes co-innovation between business and IT with low-code app development governance. As the number of citizen developers creating low-code solutions grows, the role of IT must evolve to empower co-innovation at scale while maintaining governance protocols. AEMC is a turnkey low-code governance solution to successfully scale and safeguard app development across an organization with App Engine. Platform admins can set guardrails, apply standards, enable co-innovation between business and IT, and check for compliance in a single place without any friction.
- Additionally, AEMC helps centrally manage all aspects of low-code app dev, from app intake to collaboration requests, to pipeline monitoring and deployment tasks. ServiceNow has also published a new Citizen Development Center of Excellence (CoE) website, making it easy for customers and prospects to find the content they need to build a successful citizen development program with App Engine.
- Public Sector Digital Services provides governments with a digital foundation to deliver consumer-grade experiences from request to resolution. For many people, requesting standard government services often requires visiting a local office, filling out paper forms, and submitting additional documentation, with poor visibility into the status of these requests. Within governments, fulfilling these requests can be slow and require personnel to navigate multiple aging systems and manual processes. Public Sector Digital Services provides out-of-the-box public sector data models and workflows to help governments speed innovation, deliver better experiences, and resolve requests faster. Constituents benefit from increased convenience, transparency, and responsiveness.
The Latest
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...