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ServiceNow Secures US DOD Impact Level-5 Provisional Authorization

ServiceNow announced that the ServiceNow National Security Cloud (NSC) offering obtained a US Department of Defense (DOD) Impact Level 5 (IL5) Provisional Authorization.

This makes the ServiceNow NSC one of the few software‑as‑a‑service and platform‑as‑a‑service (SaaS/PaaS) offerings built and authorized to meet the rigorous Department of Defense Cloud Computing Security Requirements Guide at Impact Level 5.

The IL5 Provisional Authorization will accelerate the DOD’s digital transformation, as it enables the DOD, its mission partners and select federal agencies to move highly sensitive data, including Controlled Unclassified Information and Unclassified National Security Systems, to ServiceNow cloud‑based solutions hosted on Microsoft Azure Government.

“Since forming a strategic alliance with Microsoft in 2018, ServiceNow has empowered the DOD to modernize its digital infrastructure and meet other mission‑critical objectives, such as driving efficiency and delivering better experiences for employees,” said Steve Walters,VP of Federal Sales, ServiceNow. “Validating our commitment to meeting greater security compliance standards, the IL5 Provisional Authorization makes it easier for customers across the DOD to achieve mission objectives fast, and address critical issues impacting their organization, from navigating the new world of work to maximizing talent retention and engagement.”

Through its IL5 Provisional Authorization, NSC provides federal agencies with 430 security controls, enabling them to better manage, process and safeguard their data. This authorization for NSC expands ServiceNow’s growing portfolio of services that are tailored for the U.S. public sector, which already includes the Government Community Cloud (GCC) cloud service offering. GCC possesses both a FedRAMP High Provisional Authority to Operate (P‑ATO) and a DoD IL4 PA as well.

ServiceNow continues to be committed to customer information security and data privacy requirements.

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ServiceNow Secures US DOD Impact Level-5 Provisional Authorization

ServiceNow announced that the ServiceNow National Security Cloud (NSC) offering obtained a US Department of Defense (DOD) Impact Level 5 (IL5) Provisional Authorization.

This makes the ServiceNow NSC one of the few software‑as‑a‑service and platform‑as‑a‑service (SaaS/PaaS) offerings built and authorized to meet the rigorous Department of Defense Cloud Computing Security Requirements Guide at Impact Level 5.

The IL5 Provisional Authorization will accelerate the DOD’s digital transformation, as it enables the DOD, its mission partners and select federal agencies to move highly sensitive data, including Controlled Unclassified Information and Unclassified National Security Systems, to ServiceNow cloud‑based solutions hosted on Microsoft Azure Government.

“Since forming a strategic alliance with Microsoft in 2018, ServiceNow has empowered the DOD to modernize its digital infrastructure and meet other mission‑critical objectives, such as driving efficiency and delivering better experiences for employees,” said Steve Walters,VP of Federal Sales, ServiceNow. “Validating our commitment to meeting greater security compliance standards, the IL5 Provisional Authorization makes it easier for customers across the DOD to achieve mission objectives fast, and address critical issues impacting their organization, from navigating the new world of work to maximizing talent retention and engagement.”

Through its IL5 Provisional Authorization, NSC provides federal agencies with 430 security controls, enabling them to better manage, process and safeguard their data. This authorization for NSC expands ServiceNow’s growing portfolio of services that are tailored for the U.S. public sector, which already includes the Government Community Cloud (GCC) cloud service offering. GCC possesses both a FedRAMP High Provisional Authority to Operate (P‑ATO) and a DoD IL4 PA as well.

ServiceNow continues to be committed to customer information security and data privacy requirements.

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Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

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AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...

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