SolarWinds N-able will be introducing a new IT service management platform, SolarWinds N-able MSP Manager, that allows small to medium-sized managed service providers (MSPs) to run a more efficient, effective and profitable IT service organization.
SolarWinds N-able acquired the MSP Manager cloud-based service management technology as part of its recent purchase of Capzure technology.
“One of the toughest challenges facing small and medium-sized IT service businesses is profitably growing revenues while acquiring new customers,” said JP Jauvin, GM, SolarWinds N-able. “Many IT service professionals are either using manual processes or complex software tools to manage the business, but what they really need is a cloud-based IT service management software platform that is simple, affordable and easy to manage.”
Engineered for use by IT support and services organizations, SolarWinds N-able MSP Manager is developed in the cloud and will offer centralized customer knowledge management along with simplified ticketing, easy time-tracking and fast and efficient billing. Additional features include mobile applications for use across Android, iOS and Windows devices, a customer portal, scheduling, contract management, and integrated billing–all designed to help MSPs organize and grow their businesses more successfully.
“Software innovation and business enablement run deep within the SolarWinds N-able organization and are seen in our award-winning N-central platform and complementary go-to-market programs,” added Jauvin. “As a thought leader and market innovator, we believe SolarWinds N-able’s introduction of MSP Manager will bring immediate value to our channel partners and the tens of thousands of small to medium-sized businesses they serve.”
SolarWinds N-able MSP Manager is expected to be available in September 2015 and will be sold on a per month/per user subscription basis. Pricing is available online.
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