Support a Successful Migration to SAP S/4HANA by Leveraging User Analytics Before, During and After Implementation
August 27, 2019

Brian Berns
Knoa Software

Share this

Digital transformation is a journey, not a destination. Your enterprise needs the right insights to drive a continuous process that can create positive user experiences and improved efficiencies before, during, and after the implementation of SAP S/4HANA.

According to a June 2019 Tricentis survey, migration to SAP S/4HANA is a top priority for most SAP customers. But 53% of companies intend to postpone this migration until 2025, according to another study by Rimini Street. This begs the question: why do so many businesses intend to delay migration until as late as possible, when the costs, challenges, and stakes are higher?

Enterprises fear that digitalization and migration will create costly challenges. But it doesn't need to be that way — user experience analytics can help you figure out where to start your digital transformation and provide great value throughout the process and post migration. Beginning in the planning phase, these analytics can identify where the biggest problems lie in your existing enterprise application implementation. From there, it can help you overcome challenges during deployment and mitigate risk during evaluation and maintenance.

Before migration: Plan around how your employees interact with applications

User experience analytics software focuses on your employees to reveal where they struggle the most. It helps you discover which processes are taking the longest to complete — and how much that costs you in revisions and wasted time.

You also gain insight into how implementing SAP S/4HANA — with its more intuitive user interface and streamlined workflows — will help you realize immediate savings by fixing the problems that you identified using user experience analytics.

During implementation: Realize process improvements and savings

How is all this possible? Through metrics and visually rich dashboards that measure user experience and efficiency in language you can understand. This gives you the information you need to consider how your people, processes, and bottom line are being impacted. Such empirical user behavior data informs the design thinking process when creating new business workflows, and quantifiable performance metrics mean that your decisions are based on more than just the opinions and impressions of some of your employees.

From there, you can strategically plan how to optimize your processes once you're running on SAP S/4HANA. For instance, you can make an informed decision to prioritize specific IT initiatives based on the true business impact of application quality and performance issues.

During this stage, user experience analytics continue to monitor employee behavior across your entire SAP solution landscape, including on-premise or cloud deployments, desktop and mobile, and all other applications. You gain insight into quality issues at the point of entry, thanks to real-time monitoring that alerts you when and where users encounter errors or workflow inefficiencies.

After deployment: Support success through evaluation and monitoring

A successful migration to SAP S/4HANA does not end after deployment. True success only comes with user adoption.

User experience analytics software will continue to measure user adoption and usage after migration to identify functionality gaps or training issues. Ongoing support identifies application improvement opportunities to deliver optimized processes. That means you continue to save time and money by fixing process issues before or shortly after they arise, so your employees spend less time performing inefficiently.

During this stage, user experience analytics help you:

■ Locate process bottlenecks more easily

■ Determine which applications are being used the most, and by whom

■ See whether employees are using new and efficient processes or reverting to their old ways of working

■ Validate new application or process designs early, before a production rollout

And ultimately, you know whether you've met your goals for implementation. User experience analytics quantify improvements by comparing before and after KPIs, enabling you to see whether your business is getting full value from your investment in SAP S/4HANA.

Brian Berns is CEO of Knoa Software
Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...