Responding to increasing demand from partners seeking its IT Service Management (ITSM) solutions, SunView Software announced the expansion of the SunView Global Channel Partner Program.
The Program is designed to help Resellers and System Integrators distinguish themselves in the rapidly growing ITSM market.
Launched in 2012, the new program is in response to ITSM solution requests from companies across Europe, Asia, Latin America and the Middle East, as well as US Federal Government agencies. Global IT solution providers are looking to add SunView ChangeGear to their products portfolios. Partners in the US, UK, Germany, Greece, Australia, Saudi Arabia and Singapore have already signed on.
SunView Software provides its partners with a modern, ITIL-based ITSM solution. ChangeGear delivers exceptional value, enabling resellers and integrators to meet the growing demands of mid-market enterprise and government customers while increasing their margins over other ITSM offerings.
"The market for ITIL-based IT service management solutions that are cost-efficient, fast to deploy, easy to customize and simple to upgrade is growing rapidly worldwide," said Juergen Joeckel, CEO, merkantis Business Solutions GmbH. "The powerful ChangeGear platform enables us to meet the rapidly changing needs of enterprise and government organizations, without the cost and complexity of legacy solutions."
SunView Software is committed to the success of its partners, assisting them at every stage of the sales cycle, from training to long-term support. In order to further support the Channel Partners, the newest version of ChangeGear is multi-lingual to allow for better localization.
"We are focused on the success of our new Channel Partners and are excited by the opportunities presented by the extended reach into the global marketplace," said Seng Sun, CEO of SunView.
SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions that are quick to deploy, easy-to-use and cost less to maintain. ChangeGear 5.0 is a fully-integrated IT service management solution - Service Request, Incident, Problem and Change Management, as well as a robust Service Catalog and CMDB seamlessly integrated using a single code base.
The Latest
UK IT leaders are reaching a critical inflection point in how they manage observability, according to research from LogicMonitor. As infrastructure complexity grows and AI adoption accelerates, fragmented monitoring environments are driving organizations to rethink their operational strategies and consolidate tools ...
For years, many infrastructure teams treated the edge as a deployment variation. It was seen as the same cloud model, only stretched outward: more devices, more gateways, more locations and a little more latency. That assumption is proving costly. The edge is not just another place to run workloads. It is a fundamentally different operating condition ...
AI can't fix broken data. CIOs who modernize revenue data governance unlock predictable growth-those who don't risk millions in failed AI investments. For decades, CIOs kept the lights on. Revenue was someone else's problem, owned by sales, led by the CRO, measured by finance. Those days are behind us ...
Over the past few years, organizations have made enormous strides in enabling remote and hybrid work. But the foundational technologies powering today's digital workplace were never designed for the volume, velocity, and complexity that is coming next. By 2026 and beyond, three forces — 5G, the metaverse, and edge AI — will fundamentally reshape how people connect, collaborate, and access enterprise resources ... The businesses that begin preparing now will gain a competitive head start. Those that wait will find themselves trying to secure environments that have already outgrown their architecture ...
Ask where enterprise AI is making its most decisive impact, and the answer might surprise you: not marketing, not finance, not customer experience. It's IT. Across three years of industry research conducted by Digitate, one constant holds true is that IT is both the testing ground and the proving ground for enterprise AI. Last year, that position only strengthened ...
A payment gateway fails at 2 AM. Thousands of transactions hang in limbo. Post-mortems reveal failures cascading across dozens of services, each technically sound in isolation. The diagnosis takes hours. The fix requires coordinated deployments across teams ...
Every enterprise technology conversation right now circles back to AI agents. And for once, the excitement isn't running too far ahead of reality. According to a Zapier survey of over 500 enterprise leaders, 72% of enterprises are already using or testing AI agents, and 84% plan to increase their investment over the next 12 months. Those numbers are big. But they also raise a question that doesn't get asked enough: what exactly are companies doing with these agents, and are they actually getting value from them? ...
Many organizations still rely on reactive availability models, taking action only after an outage occurs. However, as applications become more complex, this approach often leads to delayed detection, prolonged disruption, and incomplete recovery. Monitoring is evolving from a basic operational function into a foundational capability for sustaining availability in modern environments ...
In MEAN TIME TO INSIGHT Episode 22, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses DNS Security ...
The financial stakes of extended service disruption has made operational resilience a top priority, according to 2026 State of AI-First Operations Report, a report from PagerDuty. According to survey findings, 95% of respondents believe their leadership understands the competitive advantage that can be gained from reducing incidents and speeding recovery ...