Skip to main content

SunView Expands Global Channel Partner Program for ITSM Solutions

Responding to increasing demand from partners seeking its IT Service Management (ITSM) solutions, SunView Software announced the expansion of the SunView Global Channel Partner Program.

The Program is designed to help Resellers and System Integrators distinguish themselves in the rapidly growing ITSM market.

Launched in 2012, the new program is in response to ITSM solution requests from companies across Europe, Asia, Latin America and the Middle East, as well as US Federal Government agencies. Global IT solution providers are looking to add SunView ChangeGear to their products portfolios. Partners in the US, UK, Germany, Greece, Australia, Saudi Arabia and Singapore have already signed on.

SunView Software provides its partners with a modern, ITIL-based ITSM solution. ChangeGear delivers exceptional value, enabling resellers and integrators to meet the growing demands of mid-market enterprise and government customers while increasing their margins over other ITSM offerings.

"The market for ITIL-based IT service management solutions that are cost-efficient, fast to deploy, easy to customize and simple to upgrade is growing rapidly worldwide," said Juergen Joeckel, CEO, merkantis Business Solutions GmbH. "The powerful ChangeGear platform enables us to meet the rapidly changing needs of enterprise and government organizations, without the cost and complexity of legacy solutions."

SunView Software is committed to the success of its partners, assisting them at every stage of the sales cycle, from training to long-term support. In order to further support the Channel Partners, the newest version of ChangeGear is multi-lingual to allow for better localization.

"We are focused on the success of our new Channel Partners and are excited by the opportunities presented by the extended reach into the global marketplace," said Seng Sun, CEO of SunView.

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions that are quick to deploy, easy-to-use and cost less to maintain. ChangeGear 5.0 is a fully-integrated IT service management solution - Service Request, Incident, Problem and Change Management, as well as a robust Service Catalog and CMDB seamlessly integrated using a single code base.

The Latest

The prevention of data center outages continues to be a strategic priority for data center owners and operators. Infrastructure equipment has improved, but the complexity of modern architectures and evolving external threats presents new risks that operators must actively manage, according to the Data Center Outage Analysis 2025 from Uptime Institute ...

As observability engineers, we navigate a sea of telemetry daily. We instrument our applications, configure collectors, and build dashboards, all in pursuit of understanding our complex distributed systems. Yet, amidst this flood of data, a critical question often remains unspoken, or at best, answered by gut feeling: "Is our telemetry actually good?" ... We're inviting you to participate in shaping a foundational element for better observability: the Instrumentation Score ...

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms ...

Much like a traditional factory turns raw materials into finished products, the AI factory turns vast datasets into actionable business outcomes through advanced models, inferences, and automation. From the earliest data inputs to the final token output, this process must be reliable, repeatable, and scalable. That requires industrializing the way AI is developed, deployed, and managed ...

Almost half (48%) of employees admit they resent their jobs but stay anyway, according to research from Ivanti ... This has obvious consequences across the business, but we're overlooking the massive impact of resenteeism and presenteeism on IT. For IT professionals tasked with managing the backbone of modern business operations, these numbers spell big trouble ...

For many B2B and B2C enterprise brands, technology isn't a core strength. Relying on overly complex architectures (like those that follow a pure MACH doctrine) has been flagged by industry leaders as a source of operational slowdown, creating bottlenecks that limit agility in volatile market conditions ...

FinOps champions crucial cross-departmental collaboration, uniting business, finance, technology and engineering leaders to demystify cloud expenses. Yet, too often, critical cost issues are softened into mere "recommendations" or "insights" — easy to ignore. But what if we adopted security's battle-tested strategy and reframed these as the urgent risks they truly are, demanding immediate action? ...

Two in three IT professionals now cite growing complexity as their top challenge — an urgent signal that the modernization curve may be getting too steep, according to the Rising to the Challenge survey from Checkmk ...

While IT leaders are becoming more comfortable and adept at balancing workloads across on-premises, colocation data centers and the public cloud, there's a key component missing: connectivity, according to the 2025 State of the Data Center Report from CoreSite ...

A perfect storm is brewing in cybersecurity — certificate lifespans shrinking to just 47 days while quantum computing threatens today's encryption. Organizations must embrace ephemeral trust and crypto-agility to survive this dual challenge ...

SunView Expands Global Channel Partner Program for ITSM Solutions

Responding to increasing demand from partners seeking its IT Service Management (ITSM) solutions, SunView Software announced the expansion of the SunView Global Channel Partner Program.

The Program is designed to help Resellers and System Integrators distinguish themselves in the rapidly growing ITSM market.

Launched in 2012, the new program is in response to ITSM solution requests from companies across Europe, Asia, Latin America and the Middle East, as well as US Federal Government agencies. Global IT solution providers are looking to add SunView ChangeGear to their products portfolios. Partners in the US, UK, Germany, Greece, Australia, Saudi Arabia and Singapore have already signed on.

SunView Software provides its partners with a modern, ITIL-based ITSM solution. ChangeGear delivers exceptional value, enabling resellers and integrators to meet the growing demands of mid-market enterprise and government customers while increasing their margins over other ITSM offerings.

"The market for ITIL-based IT service management solutions that are cost-efficient, fast to deploy, easy to customize and simple to upgrade is growing rapidly worldwide," said Juergen Joeckel, CEO, merkantis Business Solutions GmbH. "The powerful ChangeGear platform enables us to meet the rapidly changing needs of enterprise and government organizations, without the cost and complexity of legacy solutions."

SunView Software is committed to the success of its partners, assisting them at every stage of the sales cycle, from training to long-term support. In order to further support the Channel Partners, the newest version of ChangeGear is multi-lingual to allow for better localization.

"We are focused on the success of our new Channel Partners and are excited by the opportunities presented by the extended reach into the global marketplace," said Seng Sun, CEO of SunView.

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions that are quick to deploy, easy-to-use and cost less to maintain. ChangeGear 5.0 is a fully-integrated IT service management solution - Service Request, Incident, Problem and Change Management, as well as a robust Service Catalog and CMDB seamlessly integrated using a single code base.

The Latest

The prevention of data center outages continues to be a strategic priority for data center owners and operators. Infrastructure equipment has improved, but the complexity of modern architectures and evolving external threats presents new risks that operators must actively manage, according to the Data Center Outage Analysis 2025 from Uptime Institute ...

As observability engineers, we navigate a sea of telemetry daily. We instrument our applications, configure collectors, and build dashboards, all in pursuit of understanding our complex distributed systems. Yet, amidst this flood of data, a critical question often remains unspoken, or at best, answered by gut feeling: "Is our telemetry actually good?" ... We're inviting you to participate in shaping a foundational element for better observability: the Instrumentation Score ...

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms ...

Much like a traditional factory turns raw materials into finished products, the AI factory turns vast datasets into actionable business outcomes through advanced models, inferences, and automation. From the earliest data inputs to the final token output, this process must be reliable, repeatable, and scalable. That requires industrializing the way AI is developed, deployed, and managed ...

Almost half (48%) of employees admit they resent their jobs but stay anyway, according to research from Ivanti ... This has obvious consequences across the business, but we're overlooking the massive impact of resenteeism and presenteeism on IT. For IT professionals tasked with managing the backbone of modern business operations, these numbers spell big trouble ...

For many B2B and B2C enterprise brands, technology isn't a core strength. Relying on overly complex architectures (like those that follow a pure MACH doctrine) has been flagged by industry leaders as a source of operational slowdown, creating bottlenecks that limit agility in volatile market conditions ...

FinOps champions crucial cross-departmental collaboration, uniting business, finance, technology and engineering leaders to demystify cloud expenses. Yet, too often, critical cost issues are softened into mere "recommendations" or "insights" — easy to ignore. But what if we adopted security's battle-tested strategy and reframed these as the urgent risks they truly are, demanding immediate action? ...

Two in three IT professionals now cite growing complexity as their top challenge — an urgent signal that the modernization curve may be getting too steep, according to the Rising to the Challenge survey from Checkmk ...

While IT leaders are becoming more comfortable and adept at balancing workloads across on-premises, colocation data centers and the public cloud, there's a key component missing: connectivity, according to the 2025 State of the Data Center Report from CoreSite ...

A perfect storm is brewing in cybersecurity — certificate lifespans shrinking to just 47 days while quantum computing threatens today's encryption. Organizations must embrace ephemeral trust and crypto-agility to survive this dual challenge ...