SunView Software, a provider of IT service management software, announced the availability of ChangeGear MSP Edition.
This release is aimed at the unique needs of the Managed Service Provider (MSP) industry.
With ChangeGear, MSPs can build efficiencies by automating critical service management processes like incident management, change management, service catalog, and asset management.
From there, ChangeGear’s combination of service request automation and sophisticated SLA management delivers MSPs significant enhancements with regard to supporting a wide customer base.
The automated network discovery capabilities of ChangeGear streamlines the onboarding process of new customers and ensures an accurate account of assets under management.
Furthermore, the multi-tenant capabilities of ChangeGear enables MSPs to easily manage multiple customers in one instance, providing each customer a personalized web-based self-service portal for requesting services and interacting with MSP directly.
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